Family Self-Sufficiency Coordinator (Limited-Term)

Job Overview

Position Summary

 

Please note: This position is funded through a federal grant. The grant supporting this position has been awarded to the City for an extended period and has historically been renewed; however, employment in this role is contingent upon the availability and continuation of federal grant funding

GENERAL SUMMARY: Under general supervision of the Assisted Housing Supervisor, this is technical, professional and clerical work in case managing clients including, but not limited to, the Housing and Urban Development (HUD) and Family Self-Sufficiency (FSS) Programs; This position is also responsible for contributing to efforts to engage the community and individual in self- sufficiency programs; performs related work as required.

The ideal candidate possesses the ability to follow a management style that is input-oriented and values problem solving and the development of partnerships; the ability to collaborate with others; and the desire to be part of an organization that values service, people, integrity, responsibility, innovation and teamwork.

DISTINGUISHING FEATURES OF THE CLASS: Work in this class involves case management, evaluating needs of residents, and facilitation of personal development and family goals to foster family self-sufficiency. Employees in this class schedule and facilitate meetings, maintain records of progress, and act as a liaison to outside partners and other city departments. Work is reviewed by the supervisor through observation, conferences, and project results achieved.

 

Job Duties

 

JOB DUTIES:

• Assesses and supports clients participating in the Self-Sufficiency Programs
• Monitor client performance and outcomes
• Makes monthly contact and conducts home visits with each family
• Conducts comprehensive family assessments

• Prepare and coordinate grant applications
• Assure compliance with federal, state and local laws, and with granting agency requirements
• Attends conferences and other educational meetings
• Act as a liaison between the community and the department
• Makes referrals to other community agencies

• Seek feedback and input from residents, stakeholders, and project partners
• Implement design and process improvements
• Ensure project and program success
• Evaluates monthly reports

 

KNOWLEDGE,SKILLS,ANDABILITIES:

• Federal Grants–Knowledge of federal and state laws, rules and regulations relating to Family Self- Sufficiency program; knowledge of diversity, equity and inclusion.
• Customer Service-Knowledge of principles and processes for providing  customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Active Listening-Listening to others, not interrupting, and asking good questions.
• Service Orientation–Knowledge of services throughout the community. Looking for ways to help people.
• Critical Thinking-Thinking about the pros and cons of different ways to solve a problem.
• Verbal and Written Expression-Communicating federal, state and local rules and regulations to others by speaking clearly or in writing; Produce 5-year plans for participants; and publicly present resident needs and outcomes of the program.
• Deductive and Inductive Reasoning-Using or making rules to solve problems, come up with answers or arrive at sound decisions.

 

Qualifications

 

MINIMUM QUALIFICATIONS:

• Training and/or experience in one or more of the following areas: social services, case management, program management;

• Possession of a High School Diploma or its equivalent, supplemented by college level course work in social work, business administration, or related field.
• Any equivalent combination of experience and training.
• Possession of or ability to maintain a valid Iowa Driver’s License, or alternatively, the ability to travel independently throughout the community.

 

PREFERRED QUALIFICATIONS:

• 2 Years of experience working in a U.S. Department of Housing and Urban Development Program.

 

Supplemental Information

WORKING CONDITIONS:

• Office setting (government).
• Predominantly indoor, climate-controlled environment.
• Seated at a desk or workstation for extended periods.

PHYSICAL REQUIREMENTS:

• Occasional lifting (e.g., files, boxes of paper—typically under 25 lbs).
• Heavy computer and software use (e.g., databases, spreadsheets, document management systems).
• Frequent use of printers, copiers, scanners, and fax machines.

RESIDENCY REQUIREMENT: Employee shall establish their principal place of residence within fifty (50) miles of their place of employment as soon as practicable after appointment, but no later than two years from date of hire.

FLSASTATUS: Non-Exempt