Client Support Technician Internship

Job Overview

SC Data Center is an affiliate company of Colony Brands, Inc., which is one of the world’s largest and most successful direct marketing catalog and e-Commerce companies. To support our growing business, we are seeking a self-motivated and organized Client Support Technician who has experience with troubleshooting client level hardware/software and experience with Microsoft and Apple software products. This position will be a great fit for someone with solid technical IT skills who enjoys helping others resolve their computer and technology issues.

The Client Support Technician Internship will begin in June and end in August or December 2026.

What You’ll Do

The Client Support Technician Intern will assist in setting up, maintaining, and supporting corporate owned client-level computer equipment installed and in use within the Colony Brands facilities. The role includes supporting hardware and software troubleshooting and helps manage support ticket requests assigned via a centralized ticketing system. In addition, you will be responsible for:

• Assembly and configuration of PC / MAC hardware
• Documentation and mentoring of the Help Desk
• Client-level networking troubleshooting skills to assist with problem resolution including wireless technologies and remote access solutions
• Windows 10 / 11 Imaging and/or patching skills utilizing Microsoft SCCM or equivalent tools
• Apple OS Imaging and/or patching skills utilizing JAMF
• End User Support for Mobile Phones / Tablets via Microsoft Intune
• Citrix Client Troubleshooting
• SCCM Client Troubleshooting
• Microsoft E-Mail and Office Support via Office 365
• Printer / Copier / Audio Visual Troubleshooting and Support
• Active Directory User Account / Group and Permission Support

What It Takes

We are looking for highly motivated individuals to join our Employee Experience team with majors related to Computer Science and Networking & Security. Ideally you will have strong oral and written communication skills and the ability to work effectively with multiple personality type. Also, we are looking for:
• At least Junior Senior standing, recent graduates may be considered
• Cumulative GPA of 2.80 or higher
• Solid understanding of Windows Operating Systems (Mac also beneficial)
• Solid troubleshooting skills for client level hardware including desktops, laptops, mobile phones, tablets and printers
• Solid communication skills, verbal and written. Documentation and participation/contribution to team discussions will be part of the role.
• Experience with Microsoft Office, Anti-Virus Malware Tools and PowerShell would be beneficial for the role.
• Ability to work independently

This position is not eligible for remote work and would require you to work onsite in Monroe, WI for the duration of your internship.

Note: We do not offer sponsorship for any position at this time.