ISKB Food Server

Q CASINO + RESORT

SERVER

BASIC FUNCTION

Servers are responsible for delivering exceptional service and creating a positive and enjoyable environment for guests across all Q Casino and Resort restaurants.  This role requires professionalism, product knowledge, attention to detail and a commitment to providing high-level hospitality in a fast-paced environment.

ORGANIZATIONAL RELATIONSHIPS

Reports to:    Front of House Manager

SPECIFIC DUTIES AND RESPONSIBILITIES

• Set up dining room according to service standards.
• Ensure all glassware, silverware and dishware are clean polished and properly placed.
• Greet guests professionally and provide attentive, courteous and efficient service throughout the dining experience.
• Accurately enter orders into the POS system.
• Serve food and beverages in a timely and organized manner, ensuring accuracy and adherence to service standards.
• Monitor assigned section, anticipating guest’s needs and proactively offering assistance.
• Clear tables, replenish beverages, and fulfill guests’ requests promptly.
• Maintain cleanliness and organization of dining areas before, during, and after service.
• Coordinate with FOH Manager, supervisors and team members to ensure seamless service.
• Adhere to all health, safety, and sanitation regulations.
• Follow proper procedures for handling and disposing of food waste.
• Assist in post-shift breakdown and reset of dining room and service areas.

EDUCATION, TRAINING AND EXPERIENCE

• Formal education is not required.
• Relevant food and beverage experience preferred.

STANDARDS OF PERFORMANCE

• Maintain a professional appearance and demeanor at all times.
• Deliver prompt, courteous, and attentive service to all guests.
• Exhibit strong teamwork and collaboration with colleagues and management.
• Adherent to company policies and standard service procedures.
• Demonstrate strong time management and multitasking skills.
• Communicate guest allergies and dietary needs to the culinary team.
• Ensure accuracy in food and beverage delivery.
• Execute the established sequence of service consistently in all guest interactions.
• Utilize suggestive selling to enhance guest experience and maximize revenue.
• Process guest payments following cash-handling and credit card security procedures.
• Demonstrate effective service recovery techniques when resolving guest issues.
• Escalate guest issues appropriately when needed to ensure satisfaction.
• Uphold high standards of cleanliness and organization in the dining room.
• Respond quickly and effectively to guest inquiries and concerns.

MENTAL and PHYSICAL REQUIREMENTS

• Ability to work in a fast-paced, high-pressure environment.
• Strong problem-solving skills and ability to adapt to changing situations.
• Excellent communication and interpersonal skills.
• Ability to stand and walk for extended periods.
• Must be able to lift and carry up to 50 lbs.
• Ability to bend, stoop, and reach frequently.
• Flexibility to work evenings, weekends, and holidays as required by business levels.

WORKING ENVIRONMENT AND CONDITIONS

• Primarily indoors, may support occasional outside events.
• Exposure to varying temperatures, and moderate-to-high noise levels.
• High guest interaction requiring excellent customer service skills.
• Fast-paced and physically demanding work environment.

EQUIPMENT AND TOOLS

• Coffee and beverage dispensers.
• POS terminal and payment processing equipment.
• Serving trays and stands.
• Glassware, dish equipment and sanitation supplies.