Campus Center Receptionist

Job Overview

POSITION SUMMARY

Performs general receptionist, clerical and telephone answering services at the main switchboard/information center in the Alumni Campus Center (ACC).

ESSENTIAL FUNCTIONS

Essential Functions Statement(s)

• Given that the College is a diocesan Catholic college, will carry out your functions of your position in support of the College’s Catholic Identity, mission and in support of Church teachings.
• Provides directions or information as requested by persons visiting the information desk or dialing the main college telephone number.
• Takes appropriate action when notified of weather-related alerts while monitoring the storm radio.
• Distributes incoming calls to appropriate college offices and student rooms.
• Monitors College 911 telephone system.
• Contacts on-call Physical Plant staff concerning maintenance-related problems, including alarms monitored from the fire alarm board.
• Contacts telephone repair service when necessary.
• Accepts, signs and notifies faculty, staff and students of deliveries.
• Contacts Health Center or other emergency personnel when personal injuries are reported.
• Takes messages for individuals attending meetings being held in the ACC.
• Greets visitors to Alumni Campus Center and provides direction to various campus locations.
• Provides directory assistance to callers and visitors. Monitors computerized access control system for other campus building and alerts security officers when violations occur.
• Enters, maintains, and updates data for the access control system, as well as the Security reporting system.
• Serves as communication link for Security, Health Center, Student Life, and Physical Plant via a two-way radio system.
• Performs administrative and clerical tasks for Campus Safety and Security.
• Supports the mission and vision of the College and respects the College's Catholic tradition.
• Performs related duties as assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

• Accuracy - Ability to perform work accurately and thoroughly.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Empathetic - Ability to appreciate and be sensitive to the feelings of others.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Honesty/Integrity - Ability to be truthful and be seen as credible in the workplace.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Reliability - The trait of being dependable and trustworthy.

Education:  High School Graduate or General Education Degree (GED).

Experience:  Minimum of two years of responsible clerical experience involving public contact.

SKILLS & ABILITIES

Certificates & Licenses:  Must become certified in CPR and AED.

Other Requirements:  Skilled in the use of a personal computer and Microsoft Office Suite. Strong keyboarding abilities. Knowledge of College information center equipment. Knowledge of College personnel, activities and events. Excellent communication and public relation skills. Well organized and good problem-solving abilities. Attentive to detail. Willingness to assist others.

The College has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the College reserves the right to change this job description and/or assign tasks for the employee to perform, as the College may deem appropriate.