IT Identity & Access Support

Job Overview

JOB SUMMARY: 
The IT Identity & Access Support position is an individual role responsible for supporting and maintaining user accounts, permissions, and access across district technology systems, ensuring accurate onboarding, transfers, and terminations while maintaining system integrity, data accuracy, and security.

This position does not include supervisory, evaluative, or disciplinary responsibility for personnel. The role provides functional oversight of identity, account & device lifecycle, and access‑related processes to ensure accuracy, consistency, and compliance across district systems.

This position works in collaboration with members of the district’s Innovation Technology (IT) department and provides guidance on tasks and workflows related to systems and identity functions, and assists with other operational requirements of the Infrastructure Support group, all under the supervision of the Chief Technology Officer (CTO) and as part of the district’s IT department. 

POSITION RESPONSIBILITIES:

User Lifecycle & Identity Support 

• Support onboarding of new hires by ensuring accounts, permissions, email, phone access, and devices are prepared. 

• Process staff transfers and terminations by updating system access in accordance with district procedures. 

• Track account status from initial disablement through final deletion.
   

Identity & Access Oversight 

• Maintain Active Directory and Entra security and distribution groups. 

• Support role‑based permissions in the district’s student information system, Infinite Campus. 

• Manage sponsored accounts (e.g., including student teachers, contractors, SROs, and higher education partners). 

• Monitor account certifications, expirations, and renewals through identity automation systems. 

• Process staff name changes across district systems and notify appropriate parties. 

Systems, Documentation & Coordination 

• Maintain users and access within district systems, including but not limited to, Microsoft 365, Follet Destiny, School ERP Pro, AEA Online, and related platforms. 

• Identify and assist with resolving duplicate or inconsistent accounts. 

• Maintain shared file and folder permissions. 

Phone & Communication Systems 

• Support adding, deleting, and transferring phone numbers.  

• Update extensions, controllers, office buttons, duress numbers, and call flow settings.  

• Reset PINs and assist with phone related issues. 

Device & Asset Support 

• Clean, prepare, image, update or retire devices using device management tools. 

• Track laptops and equipment in inventory systems, including transfers, check‑ins, and end‑of‑life processes. 

Help Desk & Collaboration 

• Resolve help desk tickets or route them to appropriate IT staff. 

• Identify recurring issues and report trends. 

• Maintain help desk user accounts and credentials. 

• Work closely with HR, Payroll, and building staff to ensure accurate system data. 

• Support large onboarding and training sessions during peak hiring periods. 

• Assist staff working in multiple buildings by ensuring access aligns with assignments. 

PROFESSIONAL RESPONSIBILITIES: 

• Demonstrate strong attention to detail and effective project organization skills.  

• Maintain detailed and accurate documentation.  

• Maintain positive, professional, and effective working relationships with the public, district employees, and students.  

• Perform job duties in accordance with district mission, vision, and policies.  

• Ability to recognize sensitive issues, work discreetly, and maintain confidentiality. 

• Perform other duties as assigned.
   

REQUIRED QUALIFICATIONS: 

• Ability to work effectively in a team environment and independently. 

• Strong verbal and written communication skills. 

• Ability to communicate technical information to both technical and non‑technical users. 

• Ability to learn and support new technology solutions.  

• Strong attention to detail and ability to manage multiple tasks or projects concurrently. 

EDUCATION REQUIREMENTS: 

A minimum of a high school diploma is required. An associate’s degree in Information Technology or a related field is preferred. Demonstrated relevant experience may be substituted for formal education. 

PHYSICAL REQUIREMENTS:
The majority of work is light to medium and requires frequent lifting, carrying, pushing, and/or pulling; occasional climbing and balancing; frequent stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity.
 

TERMS OF EMPLOYMENT:
Anticipated start date: Tuesday, July 07, 2026, or as arranged.  

Contract length: 12 Months.  Hours: 7:00am to 3:30pm 

Wage: $27.50 to $29.00 per hour (Based on qualifications, education, and experience).   

An attractive fringe benefit package is included.

APPLICATION PROCESS:

Application deadline is Monday, March 23, 2026.  Apply on-line (www.dbqschools.org).  

Any questions regarding the application process may be directed to Human Resources, 2300 Chaney Road, Dubuque, Iowa, and (563) 552-3028. 

An Equal Opportunity/Affirmative Action Employer