Service Advisor

Job Overview

The individual that will hold the position of Service Advisor will be responsible for customer relations, scheduling repair appointments, and recording the condition of vehicles and completing write ups indicating the type of work needed.   This position also is responsible for the complete operation of the Service Department in the absence of the Service Manager or Shift Foreman.

• Looking for someone to work a split-shift with some flexibility to fill-in as needed. Part-time need only.

Essential Duties and Responsibilities (not in order of priority):

• Operate within the goals set by the Service Manager in the business plan each year. He/she must work with the Service Manager and Foreman to strive to grow the department and make whatever decisions necessary to maintain a profitable Service Department.
• Schedule work into the shop via telephone and customer direct contact, record the condition of the vehicle, and complete write up indicating the type of work needed based on initial SRT.
• Interact with customers as dictated by day-to-day business following the principles of the Customer Bill of Rights. This includes calling customers to solicit work if schedule slows and dealing with customer complaints as they arise.
• Consult with the Foreman on duty regarding the proper assignment of repair orders based on qualifications, training, and ability.
• Recommend to the Service Manager or Shift Foreman any disciplinary actions that need to be taken to correct a problem with an employee of the Service Department.
• Make recommendations and provide input to the Service Manager and/or Shift Foreman regarding performance evaluations and merit increases for Service Department employees.
• Focus on customer’s expectations, predict and prevent potential problem situations, and strive for continuous improvement resulting in improved customer satisfaction and revenue for the Service Department.
• Review parts that are ordered in and schedule the trucks in to have the parts installed on a daily basis.
• Review and close repair orders daily.
• Maintain a professional working relationship with all other managers in the dealership.
• Participate in training as directed by the Service Manager.
• Responsible for helping the department reach its profit goals.
• Check for recalls and determine appropriate payment type.
• Regular onsite attendance is required.
• All other duties as assigned by your supervisor.

Work Environment:

• Frequently exposed to noise, dust, exhaust fumes, paint and other hazardous and nonhazardous materials in an indoor and outdoor environment.
• The noise level is usually moderate to loud.

Physical & Mental Requirements:

• Frequently lift and/or move up to 25 lbs., occasionally lift and/or move up to 50 lbs.
• Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and smell.
• Ability to work under pressure, meet deadlines, and be flexible in working on multiple quotes simultaneously.

Education, Skills & Knowledge Required:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Demonstrated leadership and management skills including the ability to lead, train, and motivate employees.
• The ability and desire to work in a team-oriented environment.
• Must possess the ability to make independent decisions when circumstances warrant.
• The ability to deal professionally and tactfully with subordinates, supervisors, co-workers, customers, and vendors.
• The ability to instruct and advise employees in the operation procedures of the Service Department.
• Must be able to maintain strong staff relations and employee morale in the Service Department.
• The ability to incorporate the Service Department’s mission into daily operations.

Truck Country® / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.

Truck Country® / Stoops Freightliner-Western Star is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.