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Parts Customer Specialist

Job Overview

SUMMARY:

• The Parts Customer specialist is an integral part of our customer’s Harris experience. This position acts as a liaison, provide product/service information, answer questions and resolve customer problems while being the main point of contact for dealer and retail parts sales. This position is responsible to make sure the parts sales department is operating efficiently and in a profitable manner, to increase customer satisfaction, loyalty and retention to meet and exceed the customer’s expectations

ROLE AND RESPONSIBILITIES

• Use established pricing parameters for each customer category to generate strong gross profit while maintaining and growing customer loyalty while increasing parts sales year over year.
•  Take ownership of customers issues and follow problems through to resolution
• Identify goals and determine and deploy strategies focused on premium customer service
• Keep accurate records and document customer service actions and discussions
• Analyze sales, expenses and inventory monthly to maintain profit goals.
• Take notice of growing trends in the market and offer feedback as to how Harris can capitalize on the trend.
• Utilize an already established parts wholesale program to expand customer network across the United States.
• Ensure that the same high-quality level of service provided to outside customers is also provided to internal customers.
• Control resources and utilize tools/assets to achieve qualitative goals.
• Develop regular priorities to assure the parts sales department is operating at peak efficiency while serving adequately both internal and external customers.
• Develop sales promotions for golf courses, retail customers, and dealers every month – then advertise.
• Handle customer complaints in a timely and professional manner.
• Maintain neat and professional appearance.
• Additional duties as needed.

QUALIFICATIONS AND EDUCATION REQUIREMENT

• Proficient in prioritizing and managing multiple tasks
• Proven experience in implementing processes and procedures.
• Able to approach problems objectively and work logically to find a sustainable solution
• Capable of working both with various team members as well as independently.
• Strong background in parts, digital and in-person sales, and well-versed in technology.
• Highly motivated to sell and achieve sales goals. • Experience with Spee-Dee, FedEx, UPS, and the requirements to use those platforms a must.
• High attention to details.
• Excel in meeting customer needs and provide premium customer service
• Minimum of associates degree or more than (5) years’ experience in customer, parts or service management.
• Experience with inventory planning a plus.