Cocktail Server

Job Overview

Q CASINO + RESORT

Cocktail Server

BASIC FUNCTION

Serve or drinks to guests, ensuring guest satisfaction.

ORGANIZATIONAL RELATIONSHIPS

• Reports to: Food & Beverage Supervisor
• Supervises: N/A

HOURS OF WORK

• Monday - 8:00 AM - 4:00 PM
• Tuesday - Off
• Wednesday - Off
• Thursday - 3:00 PM - 10:00 PM
• Friday - 6:00 PM - 12:00 AM
• Saturday - Off
• Sunday - 8:00 AM - 3:00 PM

SPECIFIC DUTIES AND RESPONSIBILITIES

• Greet guests.
• Take drink orders.
• Provide prompt and proper service.
• Enter drink orders into POS system.
• Service customers with refills.
• Responsible for personal money caddy on each shift, must balance out.
• Collect money from customers.
• Clean coffee station at bar.
• Observe alcohol consumption of customers.
• Comply with IRGC and Q Casino rules.
• Clean all work areas.
• Run Micros reports at end of each shift and balance money.
• Other duties as assigned.

EDUCATION, TRAINING AND EXPERIENCE

• No formal education required.
• 6 months prior waitstaff experience preferred.

STANDARDS OF PERFORMANCE

• Constantly rotate through section, assisting guests.
• Basic knowledge of POS system.
• Keep guests satisfied by providing service.
• Basic reading and writing skills.
• Knowledge of alcoholic items.
• Knowledge of drink price list.

MENTAL AND PHYSICAL REQUIREMENTS

• Lifting up to 10 lbs.
• Walking for long periods of time
• Standing for long periods of time
• Talking, hearing

WORKING ENVIRONMENT AND CONDITIONS

• Inside work
• Occasional outside work
• Exposure to cigarette smoke
• Exposure to cleaning solutions
• Exposure to loud noises.

EQUIPMENT AND TOOLS

General office equipment including, but not limited to:

• Other
• Coffee machine
• POS