Hotel Front Desk and Night Auditor at The Key Hotel + Hilton Garden Inn

Job Overview

THE KEY HOTEL
HILTON GARDEN INN DUBUQUE
Q CASINO + RESORT

Front Desk Agent & Night Auditor

BASIC FUNCTION

As Night Auditor, you will assist guests with their overnight requests and balance accounts from the day shift.

ORGANIZATIONAL RELATIONSHIPS

• Reports to: Hotel Operations Manager

RESPONSIBILITIES

• Check in guests, answer phones and take reservations
• Respond to guest complaints, requests, and emergencies
• Perform Night Audit per Hilton program.
• Reconcile accounts
• Balance Daily Income Journal. Ensure all ledgers balance.
• Balance the cash drawer and log receipts
• Investigate and resolve out-of-balance accounts on Daily Income Journal.
• Keep accurate financial records and ledgers
• Help prepare for forecasts and audits

GENERAL REQUIREMENTS

• Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry
• Experience with accounting and facilities management software
• Excellent math skills
• An eye for detail
• Good problem-solving skills
• Strong customer service skills
• The ability to multitask
• Strong written and verbal communication skills
• Availability to work overnight
• BSc in accounting, finance, or relevant field

MENTAL AND PHYSICAL REQUIREMENTS

• Heavy work, ability to move up to 10 lbs.
• Standing and walking for long periods of time.

WORKING ENVIRONMENT AND CONDITIONS

• Loud noise levels (Dishwasher)
• This position occasionally has outside activities, therefore, has exposure to weather conditions.

EQUIPMENT AND TOOLS

General office equipment including, but not limited to:

• Microcomputer/registers/printers/touchscreens
• Computer
• Copy machine
• Coffee machines
• Calculator
• Credit card machine
• Cash register
• Phones
• Other
• Wrenches
• Hand carts
• Beer kegs and CO2 cylinder