Food and Beverage Supervisor

Job Overview

Q CASINO + RESORT

Food & Beverage Supervisor

BASIC FUNCTION

Oversee the operation of the Food and Beverage to ensure that it is run smoothly and efficiently in order to provide customer satisfaction.

ORGANIZATIONAL RELATIONSHIPS

Reports to:

• Food and Beverage Director
• Food and Beverage Manager

Supervises:

• Hosts/Hostesses
• Bussers
• Food Servers
• Cocktail Servers
• Barbacks
• Deli Staff
• Other Staff as needed

SPECIFIC DUTIES AND RESPONSIBILITIES

• Open, supervise, and close department as needed.
• Supervise and check out staff members.
• Verify and balance all employee paperwork.
• Instruct and assist employees with job duties.
• Assign, check and monitor work schedules.
• Assist in setting up meetings and parties.
• Ensure rotation of stock items to avoid expiration date.
• Compile monthly inventory.
• Order supplies as needed.
• Train new staff members.
• Know the function of all areas in Food and Beverage.
• Know POS reports and how to balance to Micros end of shifts.
• Track tips for staff.
• Other tasks as assigned.

EDUCATION, TRAINING AND EXPERIENCE

• 2 years business degree or equivalent experience.
• Prior supervisory or management experience helpful.

STANDARDS OF PERFORMANCE

• Good oral communication skills.
• Good written communication skills.
• Good customer service skills.
• Ability to motivate others.
• Completion of State approved sanitation course.

MENTAL AND PHYSICAL REQUIREMENTS

• Heavy work, ability to move up to 100 lbs.
• Standing and walking for long periods of time.

WORKING ENVIRONMENT AND CONDITIONS

• Loud noise levels (slot machines)
• This position is exposed to cigarette smoke.
• This position occasionally has outside activities, therefore, has exposure to weather conditions.

EQUIPMENT AND TOOLS

General office equipment including, but not limited to:

• POS/printers/touchscreens
• Computer
• Copy machine.
• Coffee machines
• Calculator
• Credit card machine
• Phones
• Other:
  • Wrenches
  • Hand carts
  • Beer kegs and CO2 cylinders