Patient Services Representative

Job Overview

Job Purpose:
- The Patient Services Representative at Crescent Community Health Center is responsible for providing exceptional service to patients by managing their appointments, answering inquiries, and ensuring a smooth and efficient flow of operations within the healthcare facility. This role is crucial in maintaining patient satisfaction and supporting the healthcare team's efforts in delivering quality care.

Key Responsibilities:
- Greet patients and visitors warmly and professionally, ensuring a welcoming environment.
- Schedule and manage patient appointments efficiently, coordinating with healthcare providers to optimize clinic operations.
- Answer phone calls and respond to patient inquiries promptly, providing accurate information and assistance.
- Maintain patient records and ensure confidentiality in accordance with healthcare regulations and policies.
- Assist patients with the registration process, verifying insurance information, and updating personal details as necessary.
- Collaborate with medical staff to facilitate patient care and address any concerns or issues that may arise.
- Handle billing and payment processing, explaining charges and assisting patients with financial inquiries.
- Participate in team meetings and contribute to continuous improvement initiatives to enhance patient services.
- Ensure compliance with Crescent Community Health Center's standards and procedures, maintaining a high level of professionalism at all times.