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Program Manager, Community Employment

Goodwill Industries of Northeast Iowa, Inc.

1 Positions

ID: 12386

Posted On 04/26/2022

Job Overview

Job Summary:

This position reports to the Director of Mission Services with significant latitude for independent actions within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc.  The Program Manager, Community Employment position oversees Mission Services activities through the direct supervision of Community Trainers.  This position is responsible for developing, implementing, and monitoring Individual Employment Plans (IEP) as well as Employment Services to consumer and employers, and researching and implementing alternative rehabilitation methods and strategies.  This position also provides vision, leadership, direction and supervision to staff.

Duties and Responsibilities:

(Essential functions of the position are listed in bold print.)

  • Direct supervision of Community Trainers and Janitor/Cleaners.
  • Delegates assignments to staff under the direction of the Director of Mission Services and keeps them informed of changes in policy and trends. Directs, coaches and guides them in their work in order to help them attain individual growth and store goals.
  • Demonstrates leadership by holding all team members accountable for established best practices and standard operating procedures.
  • Provides comprehensive training of job duties, policies and procedures, ethical codes of conduct, corporate compliance, etc.
  • Evaluates performance and takes corrective action when necessary.
  • Reviews resumes and applications for vacant staff positions, conducts interviews, and makes hiring decisions.
  • Develops and implements Individual Employment Plans based on consumers input, results, and/or recommendation from other services. Places and trains job ready consumers based on Individual Employment Plan.
  • Reviews current and future employment program recommendations.
  • Provides training to employer and consumer to enhance successful job placement.
  • Conducts regularly scheduled placement follow-up meetings.
  • Develops and maintains case file records.
  • Organizes and analyzes supported profiles to determine appropriate job match for employment.
  • Reviews and revises Individual Employment Plan monthly if consumer does not obtain employment.
  • Develops and conducts training programs, including Job Seeking Skills Training.
  • Assess consumer’s job seeking skills and abilities and schedules Job Seeking Skills Training if necessary.
  • Provides immediate needs counseling as well as vocational counseling on job related issues and results.
  • Makes regular contact with employer representatives and maintains an employer contact file.
  • Recommends appropriate ADA accommodations in order for a consumer to achieve successful placement in community employment.
  • Works collaboratively with all departments to maximize service opportunities and maintains a continuous improvement agenda.
  • Is available during nontraditional hours including some weekend and evening periods.
  • Serves as an emergency contact for agency locations in need of support outside regular business hours.
  • Completes all duties of the job and all work requirements.
  • Models Goodwill’s core values, IMPACT. (Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, Tell our Stories)

Qualifications:

  • Bachelor’s degree in Human Services, or related field; 2 years of full-time paid employment providing services to persons with special needs may be substituted for each year of post-secondary education.
  • A minimum of 3 years related full-time paid experience. Successful completion of the ETS Certification or one Employment Consultant Certification within 12 months of employment. Supervisory experience preferred. A master’s degree in Human Services or related field may be accepted as equivalent for 2 years work experience.
  • Effective written and verbal communication skills.
  • Ability to make business, social, or civic contacts.
  • Computer proficiency.
  • Ability to handle and maintain confidential information.
  • Possess a positive attitude and infect others with similar enthusiasm
  • Loyalty to the agency and its mission and policies.
  • Reliable transportation, valid driver’s license and automobile insurance.
  • Ability to use good judgment, discretion, and initiative.

Primary Contact

1645726020570

Jeff Schaefer

HR Director,

Phone

Phone

Phone

Fax

jschaefer@gwneia.org

Email

True

False

True

Job Details

Categories

Human and Social Services

Location

Dubuque, IA

Shift

First Shift

Job Type

Employee

Full/Part

Full Time

Pay/Salary

$40,000 - $45,000 per year, based on exp.

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
PTO (Paid Time Off)
Paid Holidays


Qualifications

Education

Bachelors

Experience

2-5 Years

Company ID

8742

Job REQ #

# Positions

1

Start Date

20220426

End Date

20220526

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0

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Goodwill Industries of Northeast Iowa, Inc.

About the Company

Good Works Here! Headquartered in Waterloo, Iowa, since 1960, Goodwill Industries of Northeast Iowa, Inc., is a 501(c)3 non-profit agency and is a CARF accredited provider of rehab services. Goodwill works to enhance people's dignity and quality of life by providing job skills training, employment opportunities, career development programs, and supportive housing services throughout a 20-county area in Northeast Iowa.