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Customer Service Assistant-Town Clock Center

Northeast Iowa Community College

1 Positions

ID: 94538

Posted On 08/20/2026

Job Overview

Provide administrative and organizational support to BCS Programming, Sales, Operations teams and College & Career Coaches.

EDUCATION AND EXPERIENCE REQUIREMENTS: Associates Degree preferred, related work experience and/or post-secondary education preferred.
CERTIFICATIONS AND LICENSES:
Must possess a valid driver’s license.
Must possess strong computer/database management skills including accounting/ bookkeeping practices. Calculating, posting and verifying financial data for using in managing account records. Advanced level of proficiency in Microsoft Excel, Word, and PowerPoint. Must possess excellent interpersonal skills, customer service, and organizational abilities. Must have strong written and oral communication skills and competent proofreading skills. Must possess strong knowledge of office practices and procedures. Must have the ability to maintain confidentiality with student/employee demographic information.
Assist with items including correspondence, reports, contracts, handouts, applications, spreadsheets, class or conference preparations, including but not limited to: creating class packets, assembling instructional materials, printing nametags, table tents, and/or proof of completion certificates, and helping with class check-in.
Assist with student registration into Modern Campus Lumens software and processing financial transactions including transferring, cancelling and refunding.
Answer and triage calls coming into Business and Community Solutions.
Assist with front desk receptionist duties, meeting and greeting customers and directing them to appropriate location/service at the Town Clock Center, Dubuque Center, and NECAS on the Peosta Campus as needed.
Assist with maintenance of general Business and Community Solutions program and instructor files.
Data entry and processing of class attendance, grades, class evaluations and student profile development.

Primary Contact

1725894511594

Nancy Creery

, Human Resources

Phone

Phone

Phone

Fax

creeryn@nicc.edu

Email

True

True

True

Job Details

Categories

Education

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Pay/Salary

$18.06/hour

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Qualifications

Education

Some College

Experience

1-2 Years

Company ID

1180

Job REQ #

# Positions

1

Start Date

20260820

End Date

20260930

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Northeast Iowa Community College

About the Company

Northeast Iowa Community College (NICC) serves the transfer, career and technical education needs of our region' residents, businesses and industries in a district area that encompasses eight counties and approximately 5,000 sq. miles. More than 28,400 students enroll in Business and Community Solutions courses and academic certificate, diploma and degree programs every year. NICC offers associate' degrees and general education courses that readily transfer to four-year colleges and universities, and state-of-the-art technology and lab areas that prepare students for high demand careers.

The College has two primary campuses in Peosta and Calmar, and seven service locations in Cresco, Dubuque, Manchester, New Hampton, Oelwein and Waukon, that offer convenient amenities, services, educational resources and computer labs for students.

As one of northeast Iowa' largest employers, the College employs 680 faculty and staff members, and the average tenure of all part-time and full-time faculty is 12 years.

At Northeast Iowa Community College, we believe that diversity and inclusion are essential pillars of academic excellence and community empowerment. We are committed to cultivating an environment where individuals from all walks of life feel respected, valued, and empowered to succeed.

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