Road Assist Advisor

Job Overview

our Schedule:

• 4 days on/4 days off, 7:00am-7:00pm OR 7:00pm-7:00am
• This schedule is eligible for a $4,200/annual shift differential (paid weekly)

Pay & Perks:

• $52k - $55k based on experience
• 120 hours of PTO on your very first day.
• Full benefits package: medical, dental, vision, company-paid disability and life insurance.
• 401(k) with match – invest in your future.

What You’ll Be Doing:

• Act fast to manage unscheduled breakdowns and coordinate emergency repair assistance across the U.S.
• Route drivers to trusted vendors or service centers using our extensive network and database.
• Make smart decisions to ensure the fastest, most cost-effective repair solutions—all while keeping drivers informed.
• Track every event with precision: document status, communicate repairs, escalate serious issues, and keep operations in the loop.
• Respond to DOT and non-DOT accidents, cargo concerns, OS&D issues, and injuries—swiftly and accurately.
• Own the night with accurate reporting, real-time problem-solving, and effective coordination across maintenance, safety, and ops.
• Be the voice of calm during chaos—answering calls, emails, and questions from operators, customers, and internal teams.

What You Bring:

We believe great people come from many backgrounds. If you're highly detail-oriented, provide exceptional customer service, work well as part of a team, and are eager to learn, we'll provide the on-the-job training you need to succeed.

• High school diploma required; Bachelor’s in Supply Chain, Logistics, or Transportation is a plus.
• Experience in logistics, repair coordination, or dispatch preferred.
• Excellent multitasking skills—you can juggle multiple critical situations without dropping the ball.
• Tech savvy—comfortable navigating systems like AS-400, Peoplenet, Electronic Logs, and Netgraf.
• Composed and clear communicator, even when everything’s on the line.
• "All In to Win" mindset—you don’t back down from a challenge and love stepping up when the pressure is on.

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