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Student Finance Assistant

Northeast Iowa Community College

1 Positions

ID: 16811

Posted On 07/13/2022

Job Overview

Job Goal Assist students, staff and parents on a broad array of student service supports, including: student accounts, enrollment, financial aid, retention and front-line customer service within an integrated enrollment model. Collaborate with other service areas to facilitate consistent delivery of service and information. Refer students to appropriate college resources. Provide services to a diverse population whose needs and interests may vary. Consistently deliver service in a professional, efficient and friendly manner. Provide direction and support to internal staff to ensure accounts receivable and student account financial tasks are completed accurately and timely.
Duties and Responsibilities ESSENTIAL TASKS:

Serve as a first point of contact at the college and provide information on a variety of topics related to student services for students and staff, in-person and via various communication methods, including phone, zoom, chat and email.

Conduct assessment of student needs and proactively engage students in conversation and financial planning related to their college experience; assist with FAFSA completion and advise on payment options and facilitate set up of payment plans for current student accounts.

Act as primary point of contact for students, staff and college departments in accurately receipting, recording, and balancing tuition payments; reconcile daily cashiering sessions and prepare deposits.

Organize and monitor student accounts, account receivable, and cashiering processes completed by other staff to ensure accuracy and timely completion

Assist the Director of Financial Operations as needed with researching and resolving student appeals.

Provide operational support, perform data entry, electronic filing to support departmental projects using GSuite, Microsoft, Ellucian Colleague, SoftDocs, and other software as directed.

Must be familiar with college payment, billing and refund policies, institutional and FERPA confidentiality regulations; and Federal Title IV cash management regulations to aid in educating and advising students on policies related to their payment and refund options.

Regularly upgrade and refresh knowledge and skills through required attendance at training sessions, student services functions and staff meetings.

Manage and enforce policies and department controls to increase accuracy and efficiency.

Assist with implementation and testing of new procedures and policies.

Generate and assist with the preparation of monthly, quarterly, and year-end financial reports.

Employ effective communication and public relations skills with both internal and external contacts.

Function as a first point of contact for telephone calls, emails and walk-ins. Responds to questions and inquiries from students and the public in person, by phone, or via email.

Ensure a high standard of customer service to students within an integrated enrollment model.

Perform other related duties as assigned.

Qualifications Minimum of one year of post-secondary education in accounting, business, or related field with one year of relevant work experience or two years of related post-secondary education.

Excellent bookkeeping/accounting skills. Must possess strong computer/database management skills and be proficient in using a variety of spreadsheet, work processing and database software. .. Excellent interpersonal skills, telephone manners, and organizational abilities. Strong written and oral communication skills, attention to detail, and competent proofreading skills. Ability to maintain confidentiality with student/employee demographic information. Work effectively with a diverse student, staff and community population.

Primary Contact

11857

Joy Sim

Human Resources Coordinator, Human Resources

563-562-3263x1402

Phone

844-642-2338x1402

Phone

Phone

563-562-3719

Fax

simj@nicc.edu

Email

True

False

True

Job Details

Categories

Accounting/Auditing
Clerical/Office Administration
Education

Location

Peosta, IA

Job Type

Employee

Full/Part

Full Time

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
PTO (Paid Time Off)
Paid Holidays
Tuition Reimbursement

Company ID

1180

Job REQ #

# Positions

1

Start Date

20220713

End Date

20220812

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Northeast Iowa Community College

About the Company

Northeast Iowa Community College (NICC) serves the transfer, career and technical education needs of our region’s residents, businesses and industries in a district area that encompasses eight counties and approximately 5,000 sq. miles. More than 28,400 students enroll in Business and Community Solutions courses and academic certificate, diploma and degree programs every year. NICC offers associate’s degrees and general education courses that readily transfer to four-year colleges and universities, and state-of-the-art technology and lab areas that prepare students for high demand careers.

The College has two primary campuses in Peosta and Calmar, and seven service locations in Cresco, Dubuque, Manchester, New Hampton, Oelwein and Waukon, that offer convenient amenities, services, educational resources and computer labs for students.

As one of northeast Iowa’s largest employers, the College employs 680 faculty and staff members, and the average tenure of all part-time and full-time faculty is 12 years.

At Northeast Iowa Community College, we believe that diversity and inclusion are essential pillars of academic excellence and community empowerment. We are committed to cultivating an environment where individuals from all walks of life feel respected, valued, and empowered to succeed.