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Extended Operations (6am-6pm, Friday -Sunday)

Hirschbach Motor Lines, Inc.

1 Positions

ID: 17665

Posted On 08/01/2022

Job Overview

Hirschbach never sleeps - our fleet is rolling 24/7! To support our expanding fleet we are growing our team of fun professionals on the Extended Coverage team. Full-time positions are available on weekend days. Come Roll With the Best!

Job Summary

Extended Coverage oversees operations of drivers who are dispatched from Hirschbach terminals. Keeping operations running smoothly, communicating with customers, operations, and drivers about any issues encountered during each shift. Extended Coverage also communicates driver issues or requests directly to the planner, dispatcher, or customer service and generates night and weekend reports.

Duties & Responsibilities

  • Monitoring drivers and service
  • Reporting both DOT and non-DOT accidents according to proper procedures.
  • Recording any issues encountered, especially those pertaining to cargo, OS&D, and injuries, then communicating them to operations, customers, and drivers.
  • Generating current and accurate night and weekend reports according to the standard order process.
  • Working closely with safety, maintenance, and operations to ensure operators comply with the policies and procedures of each department.
  • Promptly answering phone calls, e-mails, voicemails, and other questions from co-workers, customers, and drivers.
  • Maintaining positive customer, driver, and carrier relations.
  • Other duties as assigned.

Minimum Requirements

  • High school diploma or equivalent required.
  • Can communicate via e-mail, telephone, and in person with clear, correct, and effective English.

Preferred Qualifications

  • Understands dispatch philosophy and procedures of the company.
  • Able to persuade and motivate drivers, keeping “customer satisfaction and driver satisfaction” as guidelines.
  • Using AS-400, Peoplenet, Electronic Logbooks, and Netgraf effectively.

Pay & Benefits

  • Opportunity to earn bonus incentives!
  • Full comprehensive benefit plan, includes medical, dental, vision, company paid disability and life insurance, and more voluntary elections!
  • Paid Time Off earned within your first year
  • 160 Work From Home hours after 1 year of service
  • $10,000 Retention Bonus! Come join our team and stay awhile. $5,000 paid on your first year anniversary and another after 2 years of service with Hirschbach!
  • 401 (k)

Primary Contact

225097

Kaylyn Dunham

HR Rep, Human Resources

402-404-2626

Phone

Phone

Phone

Fax

kaylyn.dunham@hirschbach.com

Email

True

False

False

Job Details

Categories

Customer Service
Transportation

Location

Dubuque, IA

Shift

Third Shift
12 Hour Shift

Job Type

Employee

Full/Part

Full Time

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
PTO (Paid Time Off)
Paid Holidays


Qualifications

Education

High School/GED

Experience

1-2 Years

Company ID

1072

Job REQ #

# Positions

1

Start Date

20220801

End Date

20220831

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Hirschbach Motor Lines, Inc.

About the Company

Hirschbach Motor Lines is a refrigerated carrier established in 1935. Proudly family owned, Hirschbach's refrigerated fleet is among the newest, most fuel efficient, and environmentally friendly in the trucking industry. We specialize in delivering fresh and frozen products across the United States along with offering experience in handling dry goods. Hirschbach is a company built on strong relationships with our family of customers, drivers, employees, vendors, and partner carries. We welcome you to join our family!