Job Overview

Job Summary:

The Hotel Front Desk Agent will operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout.

Duties/Responsibilities:

• Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout.
• Warmly and professionally welcomes all guests.
• Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
• Treats requests with professionalism, tact, and a courteous manner.
• Ensures prompt delivery of final bills to guests.
• Ensures the lobby and shared areas are neat and orderly.
• Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events.
• Maintains knowledge of upcoming events, local area, and hotel offerings.
• Performs other related duties as assigned.

Hours:

Saturday: 10:00PM-6:00AM

Sunday:  10:00PM-6:00AM

Monday:  10:00PM-6:00AM

Tuesday:  10:00PM-6:00AM

Wednesday:  10:00PM-6:00AM

If you take pride in your place of work and want to contribute your talents to maintaining excellence at Q Casino/Hilton Garden Inn/Houlihan's/Mystique Ice Arena, please complete the application online at www.QCasinoandHotel.com/careers EOE