Information Systems Generalist

Job Overview

About the Organization

Hillcrest Family Services is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. Were a place where compassion is commonplace. Where our passion soars and faith restores.

Your Responsibilities

As an Information Systems Generalist, your primary responsibility is to assist Hillcrest employees by installing and configuring system software and hardware and offer system and operations support to the personnel on a daily basis. Additional responsibilities may include:

• Providing first level telephonic support and triage for end users
• Installing, configuring and supporting laptops, PCs, tablets, mobile phones, and network printers
• Fixing LAN/WAN issues, adding or deleting user accounts, and setting up and maintaining email accounts
• Installing and supporting operating systems, scanning for viruses, establishing Internet connectivity, and installing computer hardware and software
• Responding to calls, emails, and ticketing system to provide end user support. Escalate to Senior personnel as needed.
• Fixing, implementing, maintaining, and documenting the IT ecosystems of the organization, carrying out precautionary maintenance for computers systems, and examining current systems to determine solutions to improve efficiency, reliability, and security

What You Need

• Associate's degree in Information Technology related field
  • Experience and certifications may be substituted for education
• One year of experience working in an IT support role
• Ability to communicate clearly, tactfully, and professionally and establish/maintain good documentation practices
• Ability to analyze and resolve issues through phone or desk-side support
• Able to maintain confidentiality regarding information about clients and personnel issues to which they have access
• Strong customer service skills

What Makes You Stand Out

• Bachelor's degree in Information Technology related field
• IT related certifications
• More than one (1) year of experience working in an IT support role

Competitive compensation and benefits package including:

• Heath insurance
• Dental insurance
• Vision insurance
• 401(k) with employer match
• Paid time off
• Paid holidays
• Tuition assistance
• Staff development and training

Additional Information

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job The qualifications detailed in this job posting are not considered the minimum requirements necessary to perform the job, but rather as guidelines A complete list of job duties may be requested at any time during the job application process. EEO Employer/Protected Veteran/Disabled