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Member Advocate - Work That Works

MedOne Benefit Solutions

1 Positions

ID: 18941

Posted On 08/21/2022

Job Overview

Position: Member Advocate
Pay: $15.50
Shift Information: 1st shift – Hours are flexible. Any time between 8:00am – 7:00pm
Position Description: Member Advocates are the primary contact for members that need support. This position needs to be able to troubleshoot issues while delivering excellent customer service through communication and cross functional teamwork.

 

Essential Duties:

  • Member Advocates are the primary source of information for members via telephone or in writing.
  • Troubleshoot and resolve issues
  • Provide prompt and accurate service to promote member loyalty and confidence
  • Serve as intermediary between healthcare organizations and members in resolving patient care problems
  • Compile and record information and correspondence related to member needs or requirements
  • Document outcomes and steps taken for resolution
  • Support the administrative and clinical operations of the practice

Primary Contact

1659977850123

Jolene Kohlenberg

HR Manager,

5632584482

Phone

Phone

Phone

Fax

jkohlenberg@medone-rx.com

Email

True

True

True

Job Details

Categories

Clerical/Office Administration

Location

Dubuque, IA

Shift

Flexible

Job Type

Employee

Full/Part

Part Time

Pay/Salary

15.50 per hour

Company ID

1152

Job REQ #

# Positions

1

Start Date

20220821

End Date

20230131

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MedOne Benefit Solutions

About the Company

What is MedOne?

MedOne is a transparent pharmacy benefit administrator headquartered in Dubuque, IA founded in 1999 that is hyper-focused on creating values for our clients and members.  MedOne owns a national pharmacy network, a mail order pharmacy, and serves members in all 50 states.  MedOne has experienced significant and sustainable growth, resulting in growth opportunities for our employees.

 

Why join the MedOne Movement?

To help people conveniently access the most appropriate prescription treatment at the most affordable price.

 

Our Core Values:

  • Prioritize your well-being
  • Act as a MedOne team
  • Care for Members with Compassion
  • Strive to exceed client expectations
  • Do the right things for the right reasons
  • Bring your best
  • Challenge the status quo

 

Benefits:

  • Competitive Salary
  • Medical, Dental, Vision, Disability and Life Insurance for full-time employees
  • Matching 401K Plan
  • Paid Time Off
  • Paid Holidays and Birthdays
  • Gym Reimbursement
  • Tuition Reimbursement
  • Career Growth Opportunities