Desktop Support Specialist

Job Overview

Desktop Support Specialist

McCoy Group, parent company of Truck Country, Foodliner/Questliner, and McCoy Construction & Forestry, has an opening for a Desktop Support Specialist at our corporate office in Dubuque, Iowa.

Overview of the position

• Provide technical assistance to computer users, answering questions or resolving computer problems for clients in person, via telephone or electronically
• Provide front-line tier one assistance concerning the use of computer hardware and software, including printing, e-mail, corporate software systems, operating systems, and general troubleshooting
• Additionally, assist senior IT staff in the configuration of hardware including laptops/workstations, phones, and other network devices
• Consult with users, identifying and documenting system requirements/specifications
• Perform onsite configuration, installation, testing and documentation of network components

Requirements

• Strong problem solving and troubleshooting skills
• Excellent interpersonal and communication skills
• Outstanding Customer Service, creating positive experiences in every interaction with users
• Prior experience supporting network and PC hardware & software applications including Windows 10 and MS Office/Outlook
• Knowledge of Windows Server/Active Directory a plus
• Occasional travel throughout Iowa, Minnesota, and Wisconsin
• Bachelor’s degree in Computer Science, CIS, MIS, or 2-year Associates degree and equivalent hands-on experience

Full benefit package, including health, dental & vision insurance. 401(k). Paid vacation & paid personal days.

Please apply online at www.truckcountry.com/careers.

Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply.