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MidWestOne Bank

1 Positions

ID: 19340

Posted On 08/29/2022

Job Overview

Overview

If you're ready to work for an organization that values you, develops your talents and helps you grow personally and professionally, then look no further.

 

Responsible for conducting banking transactions and serving bank customers by establishing and updating retail services that meet the customer’s need, resolving complaints and offering appropriate resolutions. Assists with branch operational duties on a daily, weekly, monthly basis.

Responsibilities

  • Recommends appropriate retail accounts and services by explaining unique benefits to the customer in addition to features
  • Informs customers of services offered by other business lines and connects customer to them when appropriate
  • Processes all deposit, savings, and loan transactions including complex transactions (ie. CTRs, stop payments, overdrawn accounts, statement or transaction errors, account closing, etc)
  • Actively uses bank technology and resources (ie. OnePops and OneView) to keep customer information current and inform them of additional ways we can meet their needs
  • Resolves customer complaints and overcomes concerns related to deposit account transactions
    • Assists customers with a variety of retail service needs including but not limited to:
    • Personal ATM/Debit cards (ie. ordering and closing cards, resolving transaction errors, handling fraudulent transactions)
    • Overdraft protection services
    • Check orders and updating address and contact information
    • Wires and other electronic transfers
    • Establishing personal online banking services and assisting with basic navigation questions
  • Assists less experienced staff with transactions as needed and is accountable for overrides processed with those transactions
  • Locates and resolves offages for self and assists with other associates as needed
  • Performs branch operations duties on a daily, weekly, monthly basis (ie. opening closing duties, balancing of accounts, completion of night drop and mail logs, etc)
  • Actively participates in community events to demonstrate support for MWO culture
  • Provides support and acts as a backup for basic account opening and ownership updates
  • Performs other duties based on branch traffic and needs

The Perks!

  • Competitive base compensation with additional performance-based incentives/bonus potential (incentives and bonus will vary depending on role)
  • Career growth  opportunities
  • Continuous learning opportunities
  • 401(k) Retirement Plan with company match with immediate vesting
  • Employee Stock Ownership Plan
  • Employer provided group life insurance with option to purchase additional life insurance for you and your family members
  • Employer provided long term and short term disability insurance
  • Paid Time Off, Paid Holidays, Parental/Grandparent Leave, and more!
  • Medical, Dental, and Vision insurance
  • Flex spending plan & Health savings accounts
  • Additional Insurance options to meet your personal needs: Pet Insurance and Critical Illness and Accident insurance
  • Student Loan Debt Reduction Program & Tuition Assistance Plan
  • Wellness Program
  • Free banking services and other financial services discounts
  • Take Your Dog to Work Day in June
  • Employee Rally Day- a day of celebration and recognition!

Qualifications

  • High school diploma or general education degree (GED)
  • Three to six months experience in a customer service role.

 

We RISE by lifting others. RISE stands for Retention, Innovation, Support, and Empowerment. Through RISE we aspire to create and sustain a culture of diversity, inclusion and belonging at work and in our communities. Our commitment to RISE is reflected in our operating principles, people and culture. We pledge to continuously learn, so we can understand and support the differences of individuals, embrace each other's strengths, and provide opportunities for all of us to work toward and achieve our full potential.

 

Now that you know more about us and the position, next step is for you apply so we can learn about you!

Primary Contact

1663085246928

Morgan Baustian

Talent Aquisition, HR

Phone

Phone

Phone

Fax

mbaustian@midwestone.com

Email

False

False

False

Job Details

Categories

Location

Dubuque, IA

Shift

First Shift

Job Type

Employee

Full/Part

Full Time

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
PTO (Paid Time Off)
Paid Holidays
Tuition Reimbursement


Qualifications

Education

High School/GED

Experience

1-2 Years

Company ID

1163

Job REQ #

# Positions

1

Start Date

20220829

End Date

20221231

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MidWestOne Bank

About the Company

For more than 80 years, we have earned long-term customer relationships by helping our customers and communities succeed. We believe that the communities we serve are not only the inspiration of our organization, but the purpose behind our existence. That’s why customers like you are at the heart of everything we do.

When you walk into any of our MidWestOne locations, you’ll probably see our mission statement prominently displayed. “Take care of our customers and those who should be,” is not only our mission, it is who we are.

The history of our bank begins with Ben S. Summerwill, or Grandpa Ben, as we lovingly like to call him. Summerwill founded Iowa State Bank & Trust in 1934. While the name of the bank has changed to MidWestOne Bank, we still operate under the same charter and are headquartered in the same location in downtown Iowa City. The story of why Grandpa Ben became a banker has become the bedrock of our company.

We passionately pursue success for our neighbors, and we support organizations that create opportunities in our communities. That’s because we believe the positive actions of each one of us contributes to the success of us all. The MidWestOne Foundation provides financial support for the arts, education, wellness, recreation and civic services.

While we started as a small community bank in Iowa, we have since grown to more than 40 locations across Iowa, Minnesota, Wisconsin, Colorado and Florida.

As we continue to grow MidWestOne, we’ll need the help and commitment of outstanding people. Help us change the way people feel about their bank.