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Patient Service Representative – Dermatology Clinic

Grand River Medical Group

1 Positions

ID: 19831

Posted On 09/08/2022

Job Overview

Patient Service Representative

Position for the Dermatology Clinic location

Grand River Medical Group is seeking a Patient Service Representative to perform clerical duties for the daily operation of the practice. These duties include check-in patients for appointments, scheduling appointments, verifying patient demographics and insurance, and answering telephone calls.

The ideal candidate will provide a high-quality customer experience while maintaining a friendly and positive environment. They will also display self-motivation while possessing the ability to work independently as well as part of a team.

As a Patient Service Representative, you will need the ability to use office equipment such as computers, telephones, and fax and copier machines. You will become knowledgeable of the patient scheduling program and electronic medical record.

This position is 30-35 hours per week with no evening or weekend requirements, typically working 4 days per week.

Duties include but are not limited to:

  • Check-in patients for appointments.
  • Interview patients to complete insurance and privacy forms.
  • Schedule and confirm patient appointments, cancelations, check-ups and physician referrals.
  • Answer telephones and questions regarding insurance and payments and direct calls to appropriate staff.
  • Review, update, or obtain patient information making necessary changes to ensure correct billing and enter demographics into system. Verify insurance information/status.
  • Schedule/cancel appointments for patients; ensure that all procedures are properly scheduled in the computer system. Complete schedule maintenance as directed.
  • Perform clerical duties for the daily operation of the practice.

Education/Experience/Skills:

  • Ability to provide a high-quality customer experience with each interaction.
  • Ability to work independently as well as part of a team.
  • Friendly, empathetic, and accountable.
  • High school diploma or general education degree (GED).
  • Three months to one year similar or related experience and/or training; or equivalent combination of education and experience.
  • Ability to use office equipment, such as computer, telephone, fax, copier, calculator.
  • Knowledge of patient scheduling program and electronic medical record.

We offer: A competitive hourly wage plus a very attractive benefits package including vacation, generous company provided benefits, and much more.

Grand River Medical Group is an independent physician owned practice located in Dubuque, IA. We provide a wide range of healthcare services from primary care to subspecialty care for adults and children. We currently employ over 300 team members who help support the practices and clinical operations of over 65 physicians, nurse practitioners and physician assistant clinics, our urgent care network, and four dialysis units located in Iowa (Manchester and Dubuque) and Wisconsin (Platteville and Richland Center).

Grand River Medical Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

Primary Contact

285154

Miranda Lange

Human Resource Generalist, Human Resources

563-557-3908

Phone

Phone

Phone

563-589-4063

Fax

mmlange@gr-mg.com

Email

True

False

True

Job Details

Categories

Clerical/Office Administration
Customer Service
Health Care

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
PTO (Paid Time Off)
Paid Holidays


Qualifications

Education

High School/GED

Company ID

1038

Job REQ #

# Positions

1

Start Date

20220908

End Date

20220928

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Grand River Medical Group

About the Company

Grand River Medical Group was founded in 2016 when three clinics, formerly known as, Dubuque Family Practice, Dubuque Internal Medicine, and Dubuque Pediatrics merged to continue providing you and your family high quality healthcare. As well as improve coordination of healthcare in the community. Grand River Medical Group consists of more than 360 team members, including over 55 physicians and advanced practicing professionals. The clinic has six convenient locations throughout Dubuque.

Our mission is to be the area's trusted choice by providing patient-centered, high quality healthcare to patients of all ages, in a physician-led, professionally managed organization.