Job Overview

BASIC FUNCTION

Serve food and/or drinks to guests, ensuring guest satisfaction.

SPECIFIC DUTIES AND RESPONSIBILITIES

• Greet guests.
• Take food and drink orders.
• Provide prompt and proper service.
• Enter food and drink orders into Micros system.
• Service table with refills or any other items needed by guests.
• Remove dirty dishes and help clean tables.
• Present check to guests and take to hostess stand.
• Complete all side work.
• Reset tables.
• Clean coolers and coffee station in kitchen.
• Attend staff meetings.
• Clean all work areas.
• Other duties as assigned.

EDUCATION, TRAINING AND EXPERIENCE

• No formal education required.
• 6 months prior waitstaff experience preferred.

STANDARDS OF PERFORMANCE

• Food to be served within 10 minutes for lunch orders.
• Food to be served within 20 minutes for dinner orders.
• Keep guests satisfied by providing service.
• Basic reading and writing skills.
• Knowledge of menu items.

MENTAL AND PHYSICAL REQUIREMENTS

• Lifting up to 10 lbs.
• Walking for long periods of time
• Climbing stairs
• Standing for long periods of time
• Talking, hearing
• Stooping

WORKING ENVIRONMENT AND CONDITIONS

• Inside work
• Occasional outside work
• Exposure to cigarette smoke
• Exposure to cleaning solutions

EQUIPMENT AND TOOLS

a) General office equipment including, but not limited to:

1. Other

• Coffee machine
• Micros register