Job Overview

Part-time Retail Banker

Premier Bank is looking for a bright, dedicated, and outgoing personality to join our team!   Why consider Premier Bank?  Premier is a small community bank that offers a welcoming and friendly work environment.  We provide on-the-job training and education.  Premier Bank is committed to serving the needs of our community and we highly encourage employees to give back by volunteering and participating in local events.

We currently have a Part-Time Retail Banker position open for immediate placement.  Approximately 25 hours per week.  The part-time shift will be Monday through Friday from 12:00 pm to 5:00 pm (some flexibility in hours may be required from time to time). This position also works a rotating Saturday shift from 9:00 am to 12:00 pm.

Primary responsibilities of this position include:

Facilitate Opening of Business and Consumer New Deposit and Safe Deposit Box Accounts:

• Ask Probing, relationship-building questions prior to recommending new products
• Recommend appropriate products during consultation and for future follow up
• Accurately and timely input of data into the core processing system to include proper identification and verification
• Assist customers with enrollment processes for digital banking services including online banking, e-statements and mobile banking
• Provide all proper disclosures and new account documentation to customers

Routine Follow up Tasks and In-Person Customer Service Requests:

• Resolution support of errors, disputes, fraud and general banking inquiries
• Process transfer requests, maintenance recurring transactions and other routine account and customer maintenance requests
• Operate a teller drawer daily and facilitate transactions such as deposits, withdraws, wire transfers, check orders, change orders, night drops, mail transactions, issue negotiable instruments, cash advances and other ancillary products
• Perform H S A contributions, distributions, new account set up and maintenance transactions
• General branch operations including but not limited to answering incoming phone calls, greeting and directing customers, vault balancing, ATM balancing, debit card printing and process cash sells to the Fed

Grow Core Deposits, Consumer Loan Portfolio and Expand Customer Relationships:

• Grow relationships by making outbound calls to new and existing customers, prospecting for referrals and attending offsite appointments and events
• Follow bank’s process for appropriate follow up with customers
• Refer products to other departments including mortgage loans, commercial loans, investment services, merchant processing and life insurance
• Attend and contribute to weekly and quarterly departmental and bank wide meetings
• Complete and attend ongoing sales, product, service, operational and regulatory training

Expectations of this position include:

Performance Expectations:

• Successful sales of new deposit products by attaining personal sales and referral goals
• Achieve effective maximization of digital delivery channels including online banking, mobile banking and e-statements
• Core deposit and credit card growth and retention in accordance with bank goals through Relationship Management and other initiatives
• Satisfactory service and maintenance of new and existing customer relationships
• Update and maintain performance progress in CRM system

Behavioral Expectations:

• Behave in a positive manner towards customers and co-workers
• Demonstrate professionalism through personal appearance, grammar, personal work area, punctuality, organization and ethical behavior
• Support the bank’s vision, goals and core values while maintaining a focus on the community

Compliance:

• Satisfactory compliance with all internal and external operating procedures, state and federal laws and regulations
• Maintain confidentiality of all customer files and proprietary (physical, electronic and intellectual) bank property
• Satisfactory completion of all required compliance training courses and complies with all regulations

We’re looking for individuals who possess the following skills:

• Excellent communication skills, customer service skills and sales skills
• One to two years of banking experience preferred but not required
• Overall knowledge of retail banking/financial institution products and services
• Must register as an MLO under the SAFE Act
• Ability to lift up to 50 pounds
• Equipment/products used include computer, typewriter, copier, telephone, fax machine, voicemail, printer, MS Word, Excel and Outlook.

We offer competitive salary and benefits package:

• This position starts at $19.00 per hour
• 401k Plan with an employer match
• Employee Stock Ownership Plan (ESOP)
• Bank-paid Life & AD&D Insurance
• 15 vacation days (prorated your first year)
• 10 paid Federal holidays
• Section 125 Medical Flex/Dependent Care Reimbursement program
• Casual “dress for your day” dress code
• Gym membership reimbursement plan

For confidential consideration, please send your cover letter and resume to:

• tlippold@premierbanking.com, or
• Premier Bank, Human Resources, PO Box 420, Dubuque, IA 52004-0420

While you’re at it, check out our website www.premierbanking.bank to learn more about who we are.  We look forward to hearing from you!

EOE