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Service Advisor

Thompson Truck & Trailer

1 Positions

ID: 20869

Posted On 09/23/2022

Job Overview

Thompson Truck & Trailer is looking for an experienced Service Advisor to join our team. Thompson Truck & Trailer is a full-service commercial truck dealership serving customers in six locations in Eastern Iowa and Western Illinois. Thompson has been family-owned and operated for nearly 25 years, and those family values are demonstrated every day with our commitment to customer service and strong customer relationships. We reward and value honesty, integrity, and hard work within our high-performance team of more than 200 people.

 

We are looking for a motivated individual who is focused on customer and employee satisfaction and driving revenue growth. As the liaison between our service department and our customers, strong communication skills and customer service experience are crucial. You'll be counted on to manage customer's expectations with realistic timelines and deliverables; a positive customer experience is our number one priority.

 

Primary Responsibilities

  • Manage the customer-facing communications between the service department and customers to provide a superior customer experience and efficient operational results.
  • Greet walk-in customer and phone call inquiries to determine their service needs and provide an initial determination of how we can assist and estimated timeline.
  • Prepare estimate for customers by outlining work to be performed and receive customer approval.
  • Continuously communicate with customers on service progress including completion time, unforeseen repairs, recommended repairs and changes to estimates to keep them informed and educated.
  • Coordinate warranty opportunities according to dealership standards, facilitating communication between the technicians and customers.
  • Invoice completed work to include parts, service hours, repair explanation, and warranty adjustments and provide to customer to collect payment.
  • Exhibit discretion in solving customer dissatisfaction or escalating to management as needed.

Requirements

  • Organizational skills and ability to multi-task in a fast-paced environment
  • Strong interpersonal skills and the ability to adapt quickly to changing priorities.
  • Experience in the automotive or heavy duty truck industry is preferred but not required.
  • High school diploma or GED

Why Join Us

  • Paid holidays and PTO accrual starts on day one
  • Local, family-owned company with family values in everything we do.
  • Comprehensive health, dental, vision, disability available
  • Company paid life insurance
  • 401(k) with employer match

Thompson Truck & Trailer offers a competitive benefits package the first of the month following 30 days of employment: Group medical, dental, vision, life, disability, 401(k), PTO, paid holidays with no waiting period, and tuition reimbursement.

Visit our website at: https://www.thompsontruck.com/

Visit us on Facebook at: https://www.facebook.com/pg/ThompsonTruckandTrailer/posts/

 

Thompson Truck and Trailer is proud to be an EEO employer. We do not discriminate based upon race, religion, color, sex, age, national origin, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. We strongly encourage minorities, veterans, and individuals with disabilities to apply for career opportunities at our company.

Primary Contact

365534

Joe Hoffman

Parts & Service Manager, Fixed Operations

563-557-8170x1550

Phone

Phone

Phone

Fax

jhoffman@thompsontruck.com

Email

True

False

False

Job Details

Categories

Sales/Service

Location

Dubuque, IA

Shift

First Shift

Job Type

Employee

Full/Part

Full Time

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
PTO (Paid Time Off)
Paid Holidays
Tuition Reimbursement

Company ID

1284

Job REQ #

# Positions

1

Start Date

20220923

End Date

20221031

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Thompson Truck & Trailer

About the Company

Thompson Truck & Trailer is a full-service commercial truck dealership serving customers in six locations in Eastern Iowa and Western Illinois. We specialize in International, Isuzu Trucks, and Idealease Leasing & Rental, and have the parts and tools to work on ALL makes and models. Thompson Truck & Trailer is a family-owned business with over 200 employees. We promote a team atmosphere and are driven by the success of our customers and employees.