Department Receptionist - Laboratory/Radiology

Job Overview

Department Receptionist - Laboratory/Radiology

Position is located within our NEW Family Medicine Clinic on the west end of Dubuque, IA

Grand River Medical Group is seeking an organized and friendly receptionist to perform clerical duties for the daily operation of the lab and radiology department. These duties include scheduling appointments, verifying patient demographics and insurance, checking patients in, transmitting orders, and answering telephone calls.

The ideal candidate must be able to multitask and work efficiently with little supervision. You will be a team player and work closely with the receptionists, phlebotomists, clinicians, and all other members of the care team.

As a Department Receptionist, you will need the ability to use office equipment such as computers, telephones, and fax and copier machines. You will become knowledgeable of the lab information system, PACS system and electronic medical record.

This is a full-time position, 36-40 hours per week. This position is typically 4 days per week, with no evening or weekend requirements. Grand River Medical Group's west end lab/radiology department is typically open from 7:30 a.m. - 5:00 p.m., Monday-Friday.

Duties include but are not limited to:

• Greet and check in patients presenting themselves for clinic appointments.
• Schedule appointments for patients; assure that all are properly scheduled in the computer system. Complete schedule maintenance as directed.
• Verify patient information (name, date of birth, address) and insurance information from the practice management system.
• Organize daily work for department schedules including printing orders, transmitting orders, setting up history sheets and waivers when needed/as assigned.
• Review schedules to work up any add on patients.
• Cancel appointments appropriately; assure proper documentation for patient record. Route to appropriate clinician/nurse team.
• Answer phone promptly, take messages and provide routine information.
• Review orders, encounters and documents in the electronic medical record.

Education/Experience/Skills:

• Ability to provide a high-quality customer experience with each interaction.
• Ability to work independently as well as part of a team.
• Friendly, empathetic, and accountable.
• High school diploma or general education degree (GED).
• Three months to one year similar or related experience and/or training; or equivalent combination of education and experience - required.
• Ability to use office equipment, such as computer, telephone, fax, copier, calculator.
• Knowledge of lab information system, patient scheduling program and electronic medical record - preferred.

We offer: A competitive hourly wage plus a very attractive benefits package including vacation, generous company provided benefits, and much more.

Grand River Medical Group is an independent physician owned practice located in Dubuque, IA. We provide a wide range of healthcare services from primary care to subspecialty care for adults and children. We currently employ over 300 team members who help support the practices and clinical operations of over 65 physicians, nurse practitioners and physician assistant clinics, our urgent care network, and four dialysis units located in Iowa (Manchester and Dubuque) and Wisconsin (Platteville and Richland Center).

Grand River Medical Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.