Bank Operations Associate
Premier Bank
1 Positions
ID: 21326
Posted On 09/29/2022
Job Overview
We currently have a full-time Bank Operations Associate position open for immediate placement. This position is responsible for support in the Bank Operations department. Duties include back-office maintenance within the bank’s core processing systems, supporting digital banking solutions, and providing general support to bank clients and staff.
Primary responsibilities of this position include:
- Performs account maintenance in bank applications including transactions, account changes, and access permissions.
- Reviews daily reports pertaining to balancing of accounts, transaction activity, and fraud monitoring.
- Processes outgoing client-originated ACH files including review of transmittals letters and file totals while communicating with customers.
- Completes incoming and outgoing domestic and international wire transfer requests.
- Provides customer support with digital banking products such as online, mobile, bill pay, and P2P payments.
- Performs initial setup, training, and support for treasury management solutions including ACH, remote deposit, and positive pay.
- Performs a variety of customer service functions including the ordering of ATM/Debit cards and checks, account research, stop payments and disputes.
- Support is provided via phone inquiries, secure e-mail, and occasionally in-person.
Skills & Abilities Required:
- Possesses strong interpersonal skill to provide support to all bank departments and customers.
- Utilizes analytical ability to operate data processing system, application programs & parameters.
- Apply critical thinking while researching and resolving customer & bank issues.
- Utilizes computer technology while working with vendors to meet customer service needs.
- At least 2 years of experience in a financial institution preferred.
Other:
- Full-Time: 8-hour shifts, 8am–5pm Monday through Friday along with rotating Saturday shift
- Status: Hourly non-exempt
- Direct Report: Director of Bank Operations
We offer a competitive compensation and benefits package:
- Competitive compensation based on experience
- Medical & Dental Insurance
- 401k Plan with an employer match
- Employee Stock Ownership Plan (ESOP)
- Life & AD&D Insurance plan
- Short-term and Long-term Disability plan
- 15 vacation days (prorated your first year)
- 6 sick days (prorated your first year)
- 3 personal days (prorated your first year)
- 10 paid Federal holidays
- Section 125 Medical Flex/Dependent Care Reimbursement program
- “Dress for your day” casual dress code
- Gym membership reimbursement plan
Please click Apply Now at the top of this posting, or submit your cover letter and resume to the address below. We look forward to hearing from you!
Premier Bank
Attn: Tasha Lippold
PO Box 420
Dubuque, IA 52004-0420
Premier Bank is an equal opportunity employer.