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Bank Operations Associate

Premier Bank

1 Positions

ID: 21326

Posted On 09/29/2022

Job Overview

We currently have a full-time Bank Operations Associate position open for immediate placement. This position is responsible for support in the Bank Operations department. Duties include back-office maintenance within the bank’s core processing systems, supporting digital banking solutions, and providing general support to bank clients and staff.

Primary responsibilities of this position include:

  • Performs account maintenance in bank applications including transactions, account changes, and access permissions.
  • Reviews daily reports pertaining to balancing of accounts, transaction activity, and fraud monitoring.
  • Processes outgoing client-originated ACH files including review of transmittals letters and file totals while communicating with customers.
  • Completes incoming and outgoing domestic and international wire transfer requests.
  • Provides customer support with digital banking products such as online, mobile, bill pay, and P2P payments.
  • Performs initial setup, training, and support for treasury management solutions including ACH, remote deposit, and positive pay.
  • Performs a variety of customer service functions including the ordering of ATM/Debit cards and checks, account research, stop payments and disputes.
  • Support is provided via phone inquiries, secure e-mail, and occasionally in-person.

Skills & Abilities Required:

  • Possesses strong interpersonal skill to provide support to all bank departments and customers.
  • Utilizes analytical ability to operate data processing system, application programs & parameters.
  • Apply critical thinking while researching and resolving customer & bank issues.
  • Utilizes computer technology while working with vendors to meet customer service needs.
  • At least 2 years of experience in a financial institution preferred.

Other:

  • Full-Time: 8-hour shifts, 8am–5pm Monday through Friday along with rotating Saturday shift
  • Status: Hourly non-exempt
  • Direct Report: Director of Bank Operations

We offer a competitive compensation and benefits package:

  • Competitive compensation based on experience
  • Medical & Dental Insurance
  • 401k Plan with an employer match
  • Employee Stock Ownership Plan (ESOP)
  • Life & AD&D Insurance plan
  • Short-term and Long-term Disability plan
  • 15 vacation days (prorated your first year)
  • 6 sick days (prorated your first year)
  • 3 personal days (prorated your first year)
  • 10 paid Federal holidays
  • Section 125 Medical Flex/Dependent Care Reimbursement program
  • “Dress for your day” casual dress code
  • Gym membership reimbursement plan

Please click Apply Now at the top of this posting, or submit your cover letter and resume to the address below. We look forward to hearing from you!
Premier Bank
Attn: Tasha Lippold
PO Box 420
Dubuque, IA 52004-0420

Premier Bank is an equal opportunity employer.

Primary Contact

1656524291446

Tasha Lippold

Vice President, Marketing Director & Human Resources Manager,

Phone

Phone

Phone

Fax

tlippold@premierbanking.com

Email

True

True

True

Job Details

Categories

Banking/Mortgage/Financial Services

Location

Dubuque, IA

Shift

First Shift

Job Type

Employee

Full/Part

Full Time

Benefits

Health Insurance
Dental Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays


Qualifications

Experience

2-5 Years

Company ID

15960

Job REQ #

# Positions

1

Start Date

20220929

End Date

20230127

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About the Company

Premier is a community bank in Dubuque, Iowa that offers our personal and commercial partners with the financial resources, lending opportunities and digital banking solutions they need. Most importantly, we provide the convenience and hands-on personal service only available at our local community bank. We started Premier because we believed the Dubuque community needed a bank that was truly local. That couldn’t be more true today. We’re invested in our community, but more importantly, we’ll invest in you.

We invite you to check out our website at www.premierbanking.bank to learn more!