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Service Coordinator/Billing Specialist

Harris Golf Cars

1 Positions

ID: 27564

Posted On 01/19/2023

Job Overview

Full-Time Service Coordinator/Billing Specialist
($4000 Sign-On/Retention Bonus)
Facility: Harris Golf Cars – Dubuque, IA

Every golf car detail matters to us, including customer service and billing. The Service Coordinator/Billing Specialist is responsible for assisting customers with their service and repair needs and managing the scheduling and billing process in a timely and accurate manner while providing excellent customer service and following all policies and procedures of Harris Golf Cars, and state/local laws.   The Service Coordinator/Billing Specialist may be required to work extra hours based on business need.

Responsibilities:

  • Engage with and assist customers (internal and external) in a professional, friendly and timely manner;
  • Create work orders with complete and accurate information;
  • Determine work order requirements and priorities; communicate needs with parts and service managers;
  • Process daily work orders, warranty claims and customer billing in a timely and accurate manner;
  • Schedule pick up and delivery of golf cars, both sold and serviced.
  • Tag, inspect, bill and collect payment for services prior to returning golf cars to customers;
  • Build and maintain relationships with customers, respond to customer communications in a timely manner;
  • Conduct customer surveys as required and report result to the management team;
  • Inspect new golf cars and equipment as they arrive and report any issues;
  • Drive company provided truck and trailer as needed;
  • Maintain cleanliness and safety of all work space and equipment;
  • Report to manager, promptly, any issues with equipment, deliveries, violations, incidents or accidents;
  • Review, identify and implement process improvements to enhance the customer experience an improve efficiency;
  • Additional duties as assigned.

Requirements:

  • High school diploma or general education degree (GED) required;
  • Driver’s license with suitable driving history;
  • 1-3 years of customer service/scheduling/billing preferred;
  • Excellent organizational, time management, multi-tasking and problem-solving skills required;
  • The ability to manage multiple priorities and adjust to fast paced work flow changes effectively;
  • Proficient in Microsoft Office;
  • Adherence to all policies and procedures of Harris Golf Cars and state/local laws.

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit, crouch, stoop, kneel, climb, crawl, walk, stand, talk, hear, use hands and fingers for keyboarding, drive and lift and/or move up to 85lbs.

Contact:

Dana Fessler

563-538-6653

dfessler@harrisgolfcars.com

Harris Golf Cars is an equal opportunity employer functioning under an affirmative action plan

Primary Contact

1699564974084

Sydney Anderson

Human Resources Generalist,

563-538-6653

Phone

Phone

Phone

Fax

sanderson@harrisgolfcars.com

Email

False

True

True

Job Details

Categories

Location

Dubuque, IA

Shift

First Shift

Job Type

Employee

Full/Part

Full Time

Pay/Salary

$20-24/hr

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
PTO (Paid Time Off)


Qualifications

Education

High School/GED

Experience

1-2 Years

Company ID

1060

Job REQ #

# Positions

1

Start Date

20230119

End Date

20230212

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Harris Golf Cars

About the Company

We are proud to be named one of the 2023 Best Places to Work!

Harris Golf Cars is a family-owned business that has grown to be one of the largest Yamaha dealers in the United States. With our 44 years of industry experience, we strive daily to provide not only the best golf cars in the market, but we want to provide a level of customer service that surpasses our customer’s expectations. We are passionate about our business and are looking for someone equally as passionate. We work closely together to make our business successful but to also make one another a success. We actively pursue incremental improvements that are proven to enhance our performance but also build a culture of positivity and integrity. By fostering a collaborative community among our team, we create a working family whose purpose is growth, support and success as a team.