IT Specialist/Network Administrator

Job Overview

The Sisters of the Presentation in Dubuque, IA are looking for an IT Specialist/Network Admin to join our team! This fulltime position provides advanced support for all IT needs including all software and hardware installation, configuration, troubleshooting, and maintenance. Candidates will need vast IT knowledge and the ability to communicate effectively with end users of varying IT abilities.

Responsibilities:

• Manages the network and client software; assists with deploying and maintaining server and PC imaging technologies and monitors various network switching and routing equipment.
• Manages, maintains and monitors firewall and proxy server appliances, as well as backup system technology.
• Provides support for installation, maintenance and development of all IT hardware including desktops, laptops, printers, tablets, phones, TVs, cameras and other audio/visual equipment.
• Provides support for installation, maintenance, development and troubleshooting of all IT software including Windows, Microsoft Office Suite, databases, web browsers, video communications (Zoom, Google Meet) etc.
• Provides technical support and instruction to end users. Communicates effectively to understand the problem and explain solutions to end users with varying IT abilities.
• Stays up to date on current IT trends and makes decisions/recommendations about IT repairs, replacements and expansions, in collaboration with leadership.

Requirements:

• Bachelor’s degree or associate’s degree in an information systems field or two years of applicable experience in lieu of every year of formal education
• Five years of IT support preferred
• The ability to interact professionally, kindly and patiently with all end users is essential
• Willingness to learn and educate self on rapidly changing IT technologies
• Proficiency with Windows Desktop, Microsoft Office products and Server Operating Systems
• Experience with enterprise security systems and IP networking is preferred