Freight Coordinator/Customer Service Representative

Job Overview

Duties & Responsibilities

• Performing or supervising the handling of all freight from shipper to receiver.
• Developing and maintaining a customer base according to geographic area.
• Communicating all service issues to the customer promptly.
• Selecting loads effectively through dedicated lanes, brokerage, and customer needs.
• Booking freight in each assigned area to ensure a balance of trucks and loads.
• Maintaining positive customer and driver relations.
• Tracking each shipment to answer questions, ensure on-time pickups and deliveries, and resolve any issues that may arise.
• Attend meetings to improve problem accounts and service issues.
• Coordinating schedule changes with salespeople, customers, and company departments according to customer requirements.
• Provides services to customers in compliance with contract requirements, ensuring on-time deliveries, and resolving damaged product issues.
• Handling customer correspondence, complaints, and inquiries for each account in their territory.

Requirements

• High school diploma or equivalent in education, paired with professional work experience.
• Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is preferred.
• Ability to process information with high levels of accuracy and energy.
• Computer proficiency and ability to navigate between multiple programs.
• Displays and demonstrates an "All In to Win" attitude and performance including self motivation and a strong desire to learn within an unpredictable and demanding environment.

Pay & Benefits

• Opportunity to earn bonus incentives!
• Full comprehensive benefit plan, includes medical, dental, vision, company paid disability and life insurance, and more voluntary elections!
• Paid Time Off earned within your first year
• 160 Work from Home Hours after 1 year of service
• 401(k)