Marina Manager
City of Dubuque
1 Positions
ID: 28271
Posted On 02/02/2023
Job Overview
GENERAL SUMMARY: Under supervision of the Recreation Division Manager and/or Division designee, the Marina Manager will directly supervise, plan, direct and coordinate activities of marina workers for the Port of Dubuque Marina which includes management functions, such as purchasing, accounting, and personnel work; and perform other duties as assigned. The ideal candidate possesses the ability to follow a management philosophy that is input oriented and values equity, problem solving and the development of partnerships; to work effectively as a member of a team; and desires to be part of an organization that values service, people, integrity, responsibility, innovation and teamwork.
*Work will include weekends, evenings and holidays.
Job Duties:
- Answer customer questions about goods or services.
- Greet and assist customers, patrons, or visitors.
- Supervise dock attendants.
- Establish operational policies.
- Examine condition of property or products.
- Monitor sales activities; inventories of products or materials; work areas to provide security; and market conditions or trends.
- Monitor and report fuel tank levels
- Train personnel.
- Assign duties or work schedules to employees.
- Maintain records of sales or other business transactions.
- Set up merchandise displays.
- Coordinate sales campaigns.
- Develop marketing plans or strategies.
- Clean work areas; and equipment, boater facilities and public restrooms.
- Sell products or services.
- Prepare financial reports.
- Order stocks of merchandise or supplies.
- Operate cash register point of sale and customer reservation systems; food and concessions equipment.
- Verify ages for customers purchasing alcohol, tobacco and lottery tickets.
- Ensure health and sanitation procedures are followed.
- Stock and rotate inventory.
- Perform start-up and closing procedures; and other dock duties.
- Process deposits.
- Assist boaters with docking and fueling.
KNOWLEDGE, SKILLS AND ABILITIES:
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services which includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services which include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Training - Knowledge of principles and methods for training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Service Orientation - Looking for ways to help people.
- Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
- Technology - knowledge of applicable word processing programs and social media (Microsoft Office, online reservation systems, Facebook, twitter, etc.).
REQUIRED QUALIFICATIONS:
- Must be 18 years old.
- Provide proof of current (free) Iowa Program for Alcohol Compliance Training (IPACT) certification or ability to get IPACT certified prior to first day of work.
- Available to work between April 1 through October 31
PREFERRED QUALIFICATIONS:
- Experience in customer service, sales, retail or similar field.
- Supervisory experience.
FLSA STATUS: Exempt
RESIDENCY REQUIREMENT: Employee shall establish their principal place of residence within thirty (30) miles of their place of employment as soon as practicable after appointment, but within two years of appointment.
The City of Dubuque is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or veteran status.