Dealer Technical Trainer
Posted On 03/10/2023
Develops and conducts programs to train all employees as needed in service repairs, programming, safety and maintenance for both chassis and engines of Class 5 – 8 diesel vehicles by performing the following duties.
Essential Duties and Responsibilities, include the following in addition to other duties that may be assigned by management.
Instructs Technicians on service, safety, installation, programming, maintenance, and repair of Class 5 – 8 diesel vehicles, following outline, handouts, and testing.
Demonstrates correct procedures and processes of the company.
Confers with management and supervisor to determine training objectives.
Develops and monitors course curriculum as needed for evolution of the training paths.
Writes training programs, including outline, text, handouts, and tests, and designs laboratory exercises.
Collaborates with Training Coordinator to schedule classes based on need, classroom and equipment availability.
Observes trainees in both shop and classroom settings to answers trainees' questions.
Administers written and practical exams and writes performance reports to evaluate trainees' performance.
Participates in meetings, seminars, and training sessions to obtain information useful to training facility and integrates information into training program. *** Additional hours and some travel will be necessary.
Routinely or as needed, visit each dealership to meet with Service Managers and technicians.
Ensures program compliance with DTNA Dealer Trainer requirements.
Supports and encourages technicians as they work through their training plans.
Assist in developing a positive attitude for our employees.
Must be able to travel to/from each training facility to conduct company training as needed.
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Designs work flows and procedures.
Design - Translates concepts and information into images; Uses feedback to modify designs.
Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions.
Project Management - Develops project plans.
Technical Skills - Pursues training and development opportunities; Shares expertise with others. Must have a very strong mechanical aptitude.
Customer Service - Solicits customer feedback to improve service; Responds to requests for service and assistance.
Interpersonal - Remains open to others' ideas and tries new things.
Oral Communication - Responds well to questions; Demonstrates group presentation skills.
Team Work - Gives and welcomes feedback; Able to build morale and group commitments to goals and objectives.
Written Communication - Writes clearly and informatively; Able to read and interpret written information. Professional email etiquette.
Change Management - Develops workable implementation plans; Builds commitment and overcomes resistance.
Leadership - Inspires and motivates others to perform well; Effectively influences actions and opinions of others.
Managing People - Develops subordinates' skills and encourages growth.
Quality Management - Looks for ways to improve and promote quality.
Cost Consciousness - Works within approved budget.
Diversity - Promotes a harassment-free environment.
Organizational Support - Follows policies and procedures.
Strategic Thinking - Develops strategies to achieve organizational goals.
Adaptability - Manages competing demands.
Initiative - Looks for and takes advantage of opportunities.
Innovation - Generates suggestions for improving work; Develops innovative approaches and ideas.
Judgment - Supports and explains reasoning for decisions.
Motivation - Demonstrates persistence and overcomes obstacles.
Planning/Organizing - Prioritizes and plans work activities.
Quality - Looks for ways to improve and promote quality.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily on a day-to-day basis.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate's degree (A. S.) or equivalent from two-year college or technical school; and six to ten years related experience; or equivalent combination of education and experience
Ability to carry out Company policies and understand proper protocol
- Communicate and listen effectively
- Ability to maintain clear and accurate records
- Must be organized, excellent time management skills, professional manner in all facets of customer service
- Must have strong Microsoft Office skills, including Word, Excel, and PowerPoint
Truck Country® / Stoops Freightliner-Quality Trailer Offers:
- Competitive Salary
- Comprehensive Benefit Package
- 401K Plan with Company Match
Truck Country® / Stoops Freightliner-Quality Trailer is one of the largest Freightliner dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Ohio and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.
Truck Country® / Stoops Freightliner-Quality Trailer is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.
Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply.