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Quality Assurance & Agency Trainer

Job Overview

As the Quality Assurance & Agency Trainer you will be responsible for facilitating our learning and development program with a focus on quality assurance. You will work to onboard new employees across all departments (Business, Personal Lines, Group Benefits and Individual Life & Health) with continuous operational and technical training for existing employees. You will need to be proactive, passionate about developing people, and work with a mindset of continuous improvement and innovation.

Who will love this job

A Teammate and collaborator, you are surrounded by specialists and professionals in the industry who all strive to meet employee operational and technical training needs and milestones together to bring the most value to and for our client. 

A Relationship builder, you build relationships based on integrity and you treat employees, co-workers and co-partners fairly, honestly and professionally.

A Goal setter, you continuously look or ways to improve what you do and how you do it. You evaluate your value in both skills and performance and strive to learn more and grow, set personal challenging goals / milestones and search for new opportunities to succeed.

 A Servant leader, you believe what is best for employee training and development is best for TRICOR. You are empowered to personally meet the training and development needs of TRICOR employees with a business mindset and results driven.

A Giver, you give back to the communities in which you live and work. You dedicate your time, talents and money to make a difference.

A teacher, you help employees understand workflows, technology options and development to help clients with assessing their risk, their current coverage and resolutions to protect their assets.

What you’ll do

• Facilitate training and education of operations learning and development of new employee on-boarding
• Learn, facilitate and conduct training on office systems including Applied Systems - EPIC, CSR24, Windows, IOS, Microsoft Office Suite, Adobe, and ZyWave
• Assess workflow process and procedures in conjunction with Team Leads and Account Managers to identify improved efficiency and effectiveness. As technology and equipment advances, you will be expected to proactively update processes

Pay, Perks & Wins

• A full-time career in a successful business that is growing/secure. 
• Opportunities for advancement after appropriate training.
• Locations in WI, IL & IA.
• We offer Health, Dental, & Vision Insurance plans w/Health Reimbursement Account &/or Health Savings Account along with Flex Spending/Dependent Spending Accounts.
• Voluntary Life Insurance and Voluntary Critical Illness coverage.
• 401(k) Retirement Program with a Certified Financial Planner on staff to assist with your retirement needs.
• Competitive weekly wage & direct deposit.
• We offer technical job training and one-on-one coaching/mentoring support.
• There are Personal Development Plans for all positions.
• Supportive & motivating staff to help you succeed in a family atmosphere.
• Flexible schedule with emphasis on work-life balance.
• Dress for your Day Monday through Friday

Education and Credentials:

• Bachelor's Degree or equivalent experience
• Hold an Insurance license; insurance designations are beneficial and or ability to acquire licensing and additional insurance designations
• Minimum 5 years' experience in insurance industry, preferably Commercial, Personal, Individual and or Benefit experience is preferred. Must be willing to learn and train all lines of business.
• Experience with Applied Systems EPIC software.
• Experience in training and development, coaching or mentoring through all distribution channels (Virtual, in-person teams, direct individual coaching, conference calls, Zoom, etc.
• Proficiency in MS Office software products

We value diversity and believe forming teams in which everyone can be their authentic self is the key to our success.  We encourage people from underrepresented 
backgrounds and different industries to apply. 

To learn more about TRICOR Insurance and to apply visit our Careers page at www.tricorinsurance.com/tricor-careers.  

Come join us, and find out what the best work of your career could be like. 

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