Graduate Assistant - Heritage Center (Audience Services)

Job Overview

Primary Responsibilities:

• Work collaboratively with all Heritage Center staff, UD’s Fine and Performing Arts department, University Relations, Development and Alumni offices to advance the performing arts on the UD campus
• Maintain excellent public relations and high customer service standards with all patrons and users of Heritage Center, both on and off campus
• Allow flexibility in scheduling since evening and weekend hours are often expected
• Motivate other FOH and ticketing staff to emulate your ticketing system and ushering knowledge and efficient and customer friendly manner
• Perform other duties as assigned in support the University’s Mission

Requirements:

• Bachelor’s degree is required and the position is conditional based on acceptance into University of Dubuque Masters’ program
• Outstanding verbal and written skills with some accounting knowledge
• Ability to provide customer service to patrons of UD’s Heritage Center performance venues and box office

• Maintain a professional appearance

• Ability to work with a variety of students, staff, faculty, alumni, and community professionals
• Proficient computer skills (Excel spreadsheet, Outlook, Data entry technology, PowerPoint, Word, Internet, Search engines, and social media)
• Experience in operations, retail, customer service, or sales in a supervisory role
• Ability to supervise and train work-study students, community volunteers, and class credit workers
• Developed public relations skills and ability to gracefully handle challenging situations

All graduate tuition is waived for the student for the term in which they serve as a GA.  In return for a waiver of tuition, the assistantship recipient agrees to provide service to the University equivalent to twenty (20) hours per week.

To apply with a growing faith based University for the Graduate Assistant-in the Heritage Center (Audience Services), please submit a cover letter, resume, three professional references, and UD employment application, located on our website, to HR@dbq.edu or to the Director of Human Resources, at the University of Dubuque, 2000 University Avenue, Dubuque, IA 52001.

Applications from qualified persons with diverse backgrounds and cultures, including women and persons of color, are welcomed.  AA/EEO.  For more information regarding the Jean Clery Act, please go to https://www.dbq.edu/SafetySecurity/JeanneCleryAct/