JOB POSTING IS EXPIRED
Technical Support/Help Desk

Job Overview

The University of Dubuque is a growing faith based University that is seeking a Technical Support/Help Desk. The University of Dubuque offers an excellent benefits package including tuition remission, paid holidays, vacation and sick time, and a retirement match.

Primary Responsibilities:

• Provide primary Help Desk support for students, faculty and staff who need assistance using equipment that are under the jurisdiction of the Office of Technology.
• Provide secondary technical support for, and troubleshooting of, computer workstations (including laptops), printers and other peripherals, network connecting equipment, servers and audio-video equipment.
• Support use and functionality of all applications.
• Work in conjunction with the Office of Technology staff to assure functionality of the campus computer network system, audio-video systems, and multimedia equipment.
• Manage processes of the Office of Technology staff and create work orders.
• Manage and maintain Office of Technology business operations such as purchases, budget and billing.
• Perform other duties as assigned in support of the University's Mission

Specific Responsibilities:

• Function as Primary Help Desk contact, including documentation of work orders.
• Secondary responsibilities include troubleshooting software and hardware systems or programs at all workstations, and assure users ability to use applications as they become available.
  • Support operation of Microsoft Applications and various academic courseware.
  • Support operation of Microsoft Active Directory.
  • Assist with Microsoft Office licensing and software installs
• Display a continuous systematic approach to resolving technical problems that includes proper documentation.
• Other technology based duties as special conditions arise.
• Maintain records of finance and budget.

Qualifications:

• Associate Degree required.
• One-year experience troubleshooting hardware and software problems is preferred.
• Working knowledge and experience with word processing, spreadsheets, database, and presentation applications, specifically Microsoft products.
• Demonstrated analytical, organizational, and interpersonal skills including assisting non-technical computer users.
• Must be able to communicate and work well with others.
• Must possess the ability to handle several tasks concurrently, plus coordinate and organize time and jobs so work is completed in a timely manner.
• Must be able to gain new skills independently, efficiently, and quickly.

To apply with a growing faith based University for the Technical Support/Help Desk position, please submit a cover letter, resume, three professional references, and UD employment application, located on our website, to HR@dbq.edu or to the Director of Human Resources, at the University of Dubuque, 2000 University Avenue, Dubuque, IA 52001.

Applications from qualified persons with diverse backgrounds and cultures, including women and persons of color, are welcomed. AA/EEO