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Technical Support/Help Desk

University of Dubuque

1 Positions

ID: 32519

Posted On 05/02/2023

Job Overview

The University of Dubuque is a growing faith based University that is seeking a Technical Support/Help Desk. The University of Dubuque offers an excellent benefits package including tuition remission, paid holidays, vacation and sick time, and a retirement match.

Primary Responsibilities:

  • Provide primary Help Desk support for students, faculty and staff who need assistance using equipment that are under the jurisdiction of the Office of Technology.
  • Provide secondary technical support for, and troubleshooting of, computer workstations (including laptops), printers and other peripherals, network connecting equipment, servers and audio-video equipment.
  • Support use and functionality of all applications.
  • Work in conjunction with the Office of Technology staff to assure functionality of the campus computer network system, audio-video systems, and multimedia equipment.
  • Manage processes of the Office of Technology staff and create work orders.
  • Manage and maintain Office of Technology business operations such as purchases, budget and billing.
  • Perform other duties as assigned in support of the University's Mission

Specific Responsibilities:

  • Function as Primary Help Desk contact, including documentation of work orders.
  • Secondary responsibilities include troubleshooting software and hardware systems or programs at all workstations, and assure users ability to use applications as they become available.
    • Support operation of Microsoft Applications and various academic courseware.
    • Support operation of Microsoft Active Directory.
    • Assist with Microsoft Office licensing and software installs
  • Display a continuous systematic approach to resolving technical problems that includes proper documentation.
  • Other technology based duties as special conditions arise.
  • Maintain records of finance and budget.

Qualifications:

  • Associate Degree required.
  • One-year experience troubleshooting hardware and software problems is preferred.
  • Working knowledge and experience with word processing, spreadsheets, database, and presentation applications, specifically Microsoft products.
  • Demonstrated analytical, organizational, and interpersonal skills including assisting non-technical computer users.
  • Must be able to communicate and work well with others.
  • Must possess the ability to handle several tasks concurrently, plus coordinate and organize time and jobs so work is completed in a timely manner.
  • Must be able to gain new skills independently, efficiently, and quickly.

To apply with a growing faith based University for the Technical Support/Help Desk position, please submit a cover letter, resume, three professional references, and UD employment application, located on our website, to HR@dbq.edu or to the Director of Human Resources, at the University of Dubuque, 2000 University Avenue, Dubuque, IA 52001.

Applications from qualified persons with diverse backgrounds and cultures, including women and persons of color, are welcomed. AA/EEO

Primary Contact

11888

Julie MacTaggart

Director of Human Resources, HR

563-589-3619

Phone

Phone

Phone

563-589-3352

Fax

jmactaggart@dbq.edu

Email

True

False

True

Job Details

Categories

Information Technology/Telecommunications

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement


Qualifications

Education

Associates

Experience

1-2 Years

Company ID

1313

Job REQ #

# Positions

1

Start Date

20230502

End Date

20230709

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University of Dubuque

About the Company

About the University of Dubuque

The University of Dubuque is a private, Presbyterian, coeducational, professional university with a foundation in the liberal arts. Our commitment is to nurturing the mind, body, and spirit as well as encouraging students to explore their fullest potential, is part of a rich Christian identity that dates back to the University's founding in 1852. Our welcoming interfaith community of 2000 students attracts young men and women from across the country and around the globe who seek the knowledge and the skills to make a difference in our ever-changing world. Within a values and faith base, we offer you an array of perspectives and broad exposure to our truly global society. The University comprises the undergraduate college, the graduate school, and the theological seminary.

Mission and Vision

The University of Dubuque is a private university offering undergraduate, graduate, and theological seminary degrees, and other educational opportunities with the intention of educating and forming the whole person. The University is comprised of individuals from the region, our nation, and the world.

As a community, the University practices its Christian commitments by educating students, pursuing excellence in scholarship, challenging students to live lives of worth and purpose, and preparing students for service to the church and the world.

Therefore, the University of Dubuque is committed to:

  • A hospitable Christian environment which respects other faith traditions;
  • Relationships which encourage intellectual, spiritual, and moral development;
  • Excellence in academic inquiry and professional preparation;
  • A diverse and equitable community where Christian love is practiced;
  • Stewardship of all God’s human and natural resources;
  • Zeal for life-long learning and service.