Administrative Assistant - Planning Department

• Administrative/Clerical - Knowledge and skill of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• Customer and Service - Knowledge of principles and processes for providing customer services in a highly confidential manner including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Computer Skills – Ability to use a computer, skill in the use of word processing, spreadsheet, and document imaging software.
• Active Listening and Comprehension - Listening to others, not interrupting, and asking good questions to recognize what is being said and arrive at an understanding of what is being relayed.
• Speaking and Expression – Communicating by speaking clearly to others.

• Written Expression – Communicating in writing both to and for co-workers and customers.
• Monitoring - Keeping track of how well people and/or groups are doing in order to make improvements.
• Critical Thinking and Problem Solving – Noticing when problems happen with the ability to think about the pros and cons of different ways to find resolve or a solution.
• Social Perceptiveness - Understanding people's reactions.
• Service Orientation - Looking for ways to help people.

• Reading and Written Comprehension - Reading and understanding written work-related information.
• Organization – Keep files, folders, schedules in order so an office runs efficiently.
• Detail Orientation – Pays attention to spelling, numbers, format, order, etc., to minimize errors.  Able to complete accurate work quickly.
• Team Player – Demonstrated ability to work effectively as a member of a team; desire to be part of an organization that values service, people, integrity, responsibility, innovation and team work.

MINIMUM QUALIFICATIONS: