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Onboarding Manager

Job Overview

Westmark Enterprises/Kendall Hunt Publishing is looking for an Onboarding Manager. This role is responsible for the oversight and management of the onboarding team for the organizations. Our Onboarding Team performs two main functions: Integrations between our Customers and our platform. Testing our Platforms when changes are made including upgrades, enhancements, and security patches.  This position is in our home office in Dubuque, Iowa.

In this role you will provide support for our affiliated companies, including Kendall Hunt Publishing, Westmark Development, Great River Learning, and all of their respective customers. To learn more about us, visit our website at www.westmarkenterprises.com. www.kendallhunt.com

What Do I Do As An IT Onboarding Manager?

• Overall responsibility for maintaining a positive customer experience when our customers need help.
• Assists Director of Development with recommendations and implementation of appropriate technology to best serve our customers.
• Identify and Improve Processes
• Assist with preparation of scheduling and monitors expenditures in regard to support.
• Participates in corporate team management
• Provides leadership and oversight to staff

Who Do We Need?

• Someone with an Associate’s degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
• Someone who has prior organizational management experience
• Someone who has a passion to lead others by example and is a strong motivator to others
• Someone who is detailed oriented and able to multitask
• Someone with prior IT related background

Why Us? We Understand It's More Than Just a Job!

Choosing a career path can be one of the most important decisions in one's life. Work is part of a person's identity. People need compelling reasons to remain at a job and a company day after day, year after year. As you consider a career change, we understand the benefits an employer offers are just as appealing as the job itself.

Kendall Hunt offers -

• Job Stability. Kendall Hunt and their family of companies have been around for over 75 years
• Career Growth. Gain some great experience to promote to higher roles - many of our leadership and upper management staff worked their way up in our family of companies
• Affordable medical, dental, and vision insurance with Company paid life insurance, short term and long term disability
• Generous company match on 401(k) plan, as well as profit sharing
• 15 days of PTO at hire, plus paid holidays
• Scholarship and tuition reimbursement

All offers of employment are conditional based on satisfactory background check(s).

HRDept@kendallhunt.com

An Equal Opportunity Employer