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Country Store Manager

Eagle Ridge Resort & Spa

1 Positions

ID: 41409

Posted On 12/05/2023

Job Overview

PURPOSE AND PERFORMANCE GOALS

Manages the daily operation of the Country Store by promoting a safe environment with quality service to achieve maximum guest satisfaction while controlling expenses.  Responsible for scheduling, staff supervision, ordering stock and day-to-day operations.  Monitors inventories and expenses as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Conducts monthly inventory process.
  • Maintains cost controls including but not limited to: manpower, productivity, and cost of sales.
  • Prepares volume forecasts with emphasis on revenues, expenses, labor, supplies, etc.
  • Monitors business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
  • Monitors sales flow and makes adjustments in order to adhere to cost control and quality procedures. Ensures store items are adequately stocked, orders as needed.
  • Continues to research pricing, service and benefits to the operation on an ongoing basis.
  • Implements all policies and procedures for the Country Store, including compliance of all company standards relating to quality of products and services are followed.
  • Conducts staff meetings on a regular basis.
  • Trains associates.
  • Supervises associates including assistant store manager, store clerks, stockers, etc.
  • Assures that effective orientation and training are given to each new associate. Develops ongoing training programs.
  • Implement policies and procedures.
  • Ensures sanitation and consistent high quality of bakery and deli operations is maintained.
  • Handles customer questions and problems.
  • Purchases day to day items.
  • Monitors overall condition of facility, reporting maintenance items as needed.
  • Maintains flexibility to take on new and different tasks as directed by the Department Head.
  • Incorporate safe work practices in job performance.
  • Attend staff meetings.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and

resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Associates degree (AA); or six months to one-year related experience and/or training; or equivalent combination of education and experience.  Efficient working knowledge of various software such as POS systems, inventory control, Microsoft Excel, Word, and Power Point preferred.

LANGUAGE SKILLS

Excellent speech communication skills are required to communicate both in person and via telephone with guests, associates and corporate contacts in a professional and extensive manner.  Excellent literacy is required.

MATHEMATICAL SKILLS

Must be able to calculate amounts and apply basic addition, subtraction division and multiplication.

REASONING ABILITY

Must be able to analyze routine data to make appropriate judgments regarding the process of guests shopping and checking out of the store.

CERTIFICATES, LICENSES, REGISTRATIONS

  • Sanitation training
  • BASSET – Beverage Alcohol Seller and Server certificate
  • Valid Driver’s License
  • Illinois UST Class A/B Operator Training for the dispensing of gasoline.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees must be able to stand for extended periods of time.  Use of hands, fingers, and arms is required.  Job frequently requires standing, walking, bending, and crouching

HOURS

Due to the business demands of the hospitality industry, and the fact that the Resort provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime.  Also, depending on business demands, hours may be reduced at any time.

Primary Contact

1676042885427

Tiffany Goldsmith

,

Phone

Phone

Phone

Fax

tgoldsmith@eagleridge.com

Email

False

False

True

Job Details

Categories

Customer Service
Grocery
Hotel/Hospitality/Tourism

Location

Galena, IL

Shift

First Shift

Job Type

Employee

Full/Part

Full Time

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Vacation
PTO (Paid Time Off)
Paid Holidays


Qualifications

Education

Associates

Experience

2-5 Years

Company ID

998

Job REQ #

# Positions

1

Start Date

20231205

End Date

20240516

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Eagle Ridge Resort & Spa

About the Company

Located on 6,800 acres amid the rolling hills of northwestern Illinois, Eagle Ridge Resort & Spa is a full-spectrum resort complex, located just a few miles east of historic Galena. Recently honored by Travel + Leisure Golf as the Midwest’s "Best Golf Resort" and by Corporate & Incentive Travel magazine with the "Greens of Distinction" award, the property provides a superior golf experience, with 63 holes on four award winning courses.

Other amenities include the tranquil Stonedrift Spa, which provides a complete sensory experience, and a state-of-the-art fitness center with a beautiful indoor pool, sauna, hot tub and steam room. The property is also home to three distinctive restaurants, including Woodlands Restaurant and Highlands / Lounge 289. Recommended by outlets, including Conde Nast Traveler, Midwest Living, Better Homes & Gardens, and Wine Enthusiast, the property also provides the perfect setting to an incredible selection of outdoor activities, including miles of biking, hiking and horseback trails, as well as tennis, hot air balloon rides, boating and fishing, on the picturesque 220-acre Lake Galena.

Please contact Human Resources at (815) 776-5409, email us at hrrecruiter@eagleridge.com, or visit our website at www.eagleridge.com.