Golf Course Shop Assistant

Job Overview

PURPOSE AND PERFORMANCE GOALS

Preform highest level of customer service to Eagle Ridge Resort & Spa customers while they are checking in and paying for booked tee times.  Assist in maintaining golf shop to showcase & selling golf merchandise. Treat guest & fellow associates with respect and friendliness at all times. Follow the directions of the Director of Golf & Golf Shop Supervisors during normal shifts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following (other duties may be assigned):

Opening of operation:

• Address and report any safety issues immediately. Safety is our first priority.
• Disarm alarm and sign into time clock.
• Count out golf shop and remote cash drawers.
• Check tee sheet and prepare to handle reservations.

Customer Service:

• Acknowledge and greet all customers by name when possible. Provide exceptional guest service.
• Address and report any safety issues immediately. Safety is our first priority.
• Answer phones before third ring and use proper etiquette.
  • “Good morning, Eagle Ridge Resort & Spa (Golf Course Name), this is ____, how may I help you”
  • Or “Thank you for calling Eagle Ridge Resort & Spa (Golf Course Name) this is ____, How may I help you”
  • Always ask the person if you can place them on hold before doing so and wait for their response. “May I place you on hold for a moment”, Thank you.”  You must come back to the caller within 30 seconds.

Reservation & Tee Sheet Management:

• Executing the correct technique in accepting reservations.
• Collecting each customer's name, phone number, e-mail, credit card (optional depending on course policy), number of players in the group, their chosen time and the green fee price. You must charge the appropriate rate for every transaction.
• Maximizing Revenue Management/Utilization techniques such as opening on time, selling open tee times, credit card guarantees, call backs, single golfer reservations and tournament/league play.
• Ensure Complimentary Play Policy is followed and the daily tracking form complete.

Starting

• Run efficient first tee by keeping a group on the tee, a group on deck and a group in the hole. Pair groups to a keep a foursome on the tee.
• Assign group cart - record cart number on cart release and have guest sign. Do not allow more than 2 carts in a foursome or threesome.  Not more than 1 cart in a twosome.
• Notify Player’s Assistant and Management of anticipated pace of play issues or safety concerns. This includes any guests who may not be following rules or who may have had too much to drink.  Golfers are not allowed to bring their own alcohol on the course.

Merchandising:           

• Promote products to members and guests.
• Keep displays organized and clean. Dust daily.
• Coordinate special orders.
• Report shortages for re-orders 

POS System:

• Understand and apply system capabilities.
• Understand function of system keyboard, communication with Manager Register, opening/closing procedures, tourney/league input and cash handling.

Closing of Operation:

• Collect weekly SCORECARD information including Pace of Play
• Count down remote drawers and golf shop drawer to set bank amount and store in safe.
• Drop additional cash/checks in bottom safe.
• Lock safe and leave drawer open overnight.
• Straighten/stock merchandise and vacuum golf shop area.
• Swipe out of time clock, secure alarm (if necessary) and lock door behind you.

Other contributions to team as necessary.

• Assist other staff members with their duties including cart operations, food and beverage, etc...

ADDITIONAL DUTIES AND RESPONSIBILITIES

Work at multiple locations on the property. (The General, North, South, East golf courses)

EDUCATION AND/OR EXPERIENCE

Experience mixed with High School diploma or general education degree (GED) at minimum.

LANGUAGE SKILLS

May be required: to read and comprehend simple instructions, short correspondence, and memos; to write simple correspondence; to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.

MATHEMATICAL SKILLS

May be required: to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.

REASONING ABILITY

May be required: to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Driver’s License

PHYSICAL DEMANDS

Frequently stands, walks, uses hands to finger, feel or handle, talks or hear.  Occasionally sits, climbs, balances, stoops, kneels, crawls or crouches.  Regularly lifts up to 25 pounds and occasionally lifts up to 50 pounds.

HOURS

Due to the business demands of the hospitality industry, and the fact that the Resort provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime.  Also, depending on business demands, hours may be reduced at any time.