Textbook Center Manager

Job Overview

Position Summary:

The University of Wisconsin-Platteville is seeking a full-time Textbook Center Manager. This position will function as the Administrative Manager of the University of Wisconsin-Platteville Textbook Center with the primary goal of distribution and collection of course textbooks, ancillary material and digital resources to all enrolled students for every instructional term. Responsibilities include, but are not limited to, overseeing the daily operations of the Textbook Center, customer service, student account/information management, purchasing, accounting, inventory management, shipping, and staff management. The Textbook Center Manager reports to the Director of the Center for Excellence in Teaching and Learning.

This is a full-time, 12-month, position with excellent benefits - medical, dental, vision, paid leave, Wisconsin Retirement System (WRS) retirement benefits, and more!  Salary range of $50,000 - $55,000 per year commensurate with qualifications and experience.

Responsibilities:

• Retail Operations Management
  • Oversee and provide exceptional customer service for the Textbook Center including student staff management and customer issue resolution.
  • Respond to faculty and student needs by providing information, resources, and consultations regarding textbooks and textbook acquisitions.
  • Supervise and direct daily operations of staff within a retail facility to adhere to established standards. Will exercise supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 FTE or equivalent employees.
  • Manage customer accounts and revenue accounting to ensure accurate and timely processing and communication. This includes monitoring cash handling equipment and related functions.
  • Plan, implement, execute, and evaluate existing strategies and objectives for the Textbook Center and make recommendations to unit leadership for program or function enhancement.

• Inventory Management
  • Utilize campus student information system (PASS) to complete monitor textbook usage and course enrollments, process fee waivers, provide messaging to students, and other tasks.
  • Implement and oversee workflow components for inventory management and accurate purchase and receiving of textbooks and course materials at Main and Baraboo campuses in order to maintain accurate inventory using inventory database system (PASS).
  • Select and purchase all inventory, including books, media and digital resources by conferring with publishers' representatives to locate sources to establish optimum cost, availability, delivery, and service related to the unique needs of the Textbook Center.
  • Act as a liaison between publishers/vendors and campus information technology services to ensure timely access, management, and support of digital course materials.

• Other Essential Duties
  • Oversee the shipping and return process of textbooks and course materials to distance students including packaging and coordination of small freight items.
  • Lead the development and preparation of periodic reports and financial statements, and records progress, status, or other special reports for leadership or external agencies.
  • Contribute to the preparation of proposals for funding and/or funding continuation from outside sponsors.
  • Interpret and implement policies under Universities of Wisconsin and campus guidelines.
  • Prepare Textbook Center reports as needed for Director and external stakeholders.
  • Test various PASS (inventory management and communication) databases and liase with PASS Administrative Team.
  • Maintain an accurate website for the Textbook Center.
  • Represent Textbook Center at campus recruiting events.

What You’ll Need to Succeed:

• 3 years of experience in retail management or operations.
• Knowledge of store operations and customer service standards.
• Excellent leadership, communication, and organizational skills.
• Proficient in Microsoft Office Suite and retail management software (inventory, accounts payable).
• Ability to delegate responsibilities while maintaining organizational standards.
• Proficiency in conflict management and problem-solving processes.
• Strong fiscal, organizational and administrative skills.
• Experience with accounts payable and purchasing.

Why It’s Great to be a Pioneer:

The University of Wisconsin-Platteville, founded in 1866, offers 47 baccalaureate and 10 master's programs. It possesses institutional strengths in middle level education, engineering, industrial technology, agriculture, criminal justice and business. The campus is located in Southwest Wisconsin's largest and most historic community. The region offers excellent school systems, high quality medical and hospital facilities, outstanding recreational opportunities, and vibrant businesses and industries. UW-Platteville is a cultural and educational center for the Tri-State region of Illinois, Iowa and Wisconsin.

Take a virtual tour of our campus!

Application Deadline:

Applications must be submitted through our online applicant portal. To ensure full consideration, applications must be received by April 25, 2024. Applications will be accepted until the position has been filled.

How to Apply:

The following documents are required for applicant consideration:

• Letter of application addressing all required qualifications
• A current resume
• Contact information (name, telephone number, and email address) for 3 professional references.
• Additional documents as needed

We Support Diversity and Inclusion:

Our mission is to foster a diverse environment that contributes to an inclusive culture and climate by promoting critical discourse and meaningful interactions between all members of our campus community.

Equal Employment Opportunity:

The University of Wisconsin-Platteville is committed to recruiting, supporting and fostering a diverse, inclusive and civil community of outstanding faculty, staff and students, and is an AA/EEO Employer. A criminal background check is required for employment. Applicants must be legally entitled to work in the U.S. at time of hire.

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.