Risk Management Extended Coverage (6pm-6am, Friday – Sunday)

Job Overview

Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions.

With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers.

Schedule:

6:00PM-6:00AM- Friday through Sunday

Job Summary

Extended Coverage oversees operations of drivers who are dispatched from Hirschbach terminals. Keeping operations running smoothly,  communicating with customers, operations, and drivers about any issues encountered during each shift. Extended Coverage also communicates driver issues or requests directly to the planner, dispatcher, or customer service and generates night and weekend reports.

Duties & Responsibilities

• Monitoring drivers and hours of service
• Connecting with drivers regarding their logs, OSD & claims related items. 
• Reporting both DOT and non-DOT accidents according to proper procedures.
• Recording any issues encountered, especially those pertaining to cargo, OS&D, and injuries, then communicating them to operations, customers, and drivers.
• Generating current and accurate night and weekend reports according to the standard order process.
• Working closely with safety, maintenance, and operations to ensure operators comply with the policies and procedures of each department.
• Promptly answering phone calls, e-mails, voicemails, and other questions from co-workers, customers, and drivers.
• Maintaining positive customer, driver, and carrier relations.
• Other duties as assigned.

Minimum Requirements

• High school diploma or equivalent required.

Preferred Qualifications

• Understands dispatch philosophy and procedures of the company.
• Able to persuade and motivate drivers, keeping “customer satisfaction and driver satisfaction” as guidelines.
• Using AS-400, Peoplenet, Electronic Logbooks, and Netgraf effectively.

Benefits: 

• Opportunity to earn bonuses!
• Full comprehensive benefit package!
• 120 hours of Paid Time Off earned on your first day!
• 160 hours of work from home after 1 year of employment!
• 401 (K)