Member Support Specialist

Job Overview

Remote and Hybrid Scheduling Options Available at our Dubuque, IA location.

Are you passionate about delivering an exceptional member experience?

At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.

If you have experience in retail, customer service, and/or data entry, we want to hear from you!

RESPONSIBILITIES:

• Address and resolve members inquiries
• Troubleshooting App and Devise Issues
• Document and update member records based on interactions
• Stay informed about our evolving products and services
• Manage multiple member inquiries quickly, accurately, and efficiently

WORK ENVIRONMENT AND WORKSPACE:

• Dedicated home office workspace, ideally a separate room with its own door
• Adequate space to set up the workstation
• Ability to hardwire internet (direct connection to your router)
• Three power connections
• No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members)
• Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible.

PREFERRED SKILLS:

• Minimum of 2 years customer service experience in a call center environment
• Minimum typing speed of 40-55 WPM
• Strong attention to detail
• Positive and professional demeanor
• Excellent written and verbal communication skills
• High school diploma required; college education preferred
• Experience with diagnosing and troubleshooting Apps and Devices
• Previous medical experience a plus

TRAINING:

• 100% attendance required
• Live Remote Training
• Systems and Program Training
• Full-time, Monday-Friday, dayshift training

AFTER-TRAINING SCHEDULE: 

• Monday-Friday, afternoon/evening shift

Ready to make a difference? Apply today and join a team that values your skills and contributions!