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Service Request Processor

Job Overview

Service Request Processor

Are you passionate about delivering exceptional customer service?

At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.

If you have experience in retail, customer service, and/or data entry, we want to hear from you!

Starting pay: $11.50-$12.50/hour

RESPONSIBILITIES:

In this position, you will be representing a national building maintenance company. Customers contracted with this company submit requests for service, primarily through email but occasionally calls as well. Our team is the primary contact between our client and their customers for all their service needs.

• Address and resolve customer inquiries
• Document and update customer records based on interactions
• Dispatch new requests for urgent and emergency services
• Manage multiple customer inquiries quickly, accurately, and efficiently
• Navigate various customer systems to communicate scheduling, billing, and completion information

WORK ENVIRONMENT AND WORKSPACE:

• Dedicated home office workspace, ideally a separate room with its own door

• Adequate space to set up the workstation
• Ability to hardwire internet (direct connection to your router)
• Three power connections
• No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members)
• Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible.

PREFERRED SKILLS:

• Minimum of 2 years customer service experience in a call center environment
• Experience supporting brand products and services
• Positive and professional demeanor
• Excellent written and verbal communication skills
• High school diploma required; college education preferred
• Experience with diagnosing and troubleshooting
• Familiarity with supporting consumer products and/or services.

TRAINING:

• Five weeks of paid training in a group environment. Training is 1st shift and full-time.
• Systems Training
• Live Remote Training
• 100% attendance required

SCHEDULE:

• Full time
• 1^st shift
• 2^nd shift
• 3rd shift

PAY:

• $11.50 - $12.50 per hour, depending on shift

BENEFITS:

• Health, dental, vision, and life insurance
• 401(k)
• Daily Pay
• Employee assistance program
• Gym membership subsidy
• Referral Program

Ready to make a difference? Apply today and join a team that values your skills and contributions!

EEO Statement:

ACC Premiere is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

If you require alternative methods of application or screening, you must approach the employer directly to request this as Access Dubuque is not responsible for the employer's application process.