Operations Support Specialist

Job Overview

Job Description

Job Specifications

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other.

Position summary:

Support the utility operations team with direct support for scheduling, entering customer information, documenting work and providing support for the team.

Pay Range: $22.26 - $33.53 per hour / Grade 44 (This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.)

Reporting Relationship: Operations Manager

Location: Manchester, Iowa

Essential Functions:
•    Schedule daily work for service and operational employees and/or crews through scheduling tools.
•    Submit requests to various agencies for facility locating (except in areas where this person is required to be the technician that will be excavating).
•    Support meter issue investigations, processing meter changes and equipment orders.
•    Assist with expense reporting, processing invoices, submit invoices for 3rd party damage and invoicing technical services.
•    Assist in tracking contract deposits and refunds for customer construction.
•    Assist with scanning, filing, and maintaining operations related materials and data entry into electronic systems.
•    Assist with arranging meetings, updating schedules for emergency plans, ordering office supplies and provide support to Supervisor for building maintenance.
•    Exercise appropriate level of independent judgment on Company proprietary and confidential matters.
•    Work with customers on a daily basis to help resolve their service issues.

Additional Responsibilities:
•    Promote culture of safety, compliance, collaboration, and continuous improvement.
•    Support and manage special projects that may be assigned.
•    Provide support to other areas of the Company as requested or assigned.

What Is Required:
•    High School Diploma or equivalent
•    Minimum of 3 years of customer service, utility industry and/or scheduling experience

What Is Desired:
•    Proficient knowledge of Microsoft Office programs.
•    Ability to work effectively in a fast-paced, multi-task environment as a collaborative team member.
•    Independent, well-organized, self-starter and able to adapt to change.
•    Ability to develop and implement work processes which contribute to increased efficiencies.
•    Ability to work independently as well as in a team environment.
•    Outstanding verbal and written communication skills.
•    Ability to accurately resolve customer complaints in a diplomatic and professional manner.
•    Ability to handle and prioritize multiple projects.
•    Strong interpersonal skills, ability to expertly work with customers and individuals across the organization.
•    Ability to understand and use continuous improvement tools and concepts.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package!  Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check. 

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.  If you require reasonable accommodation, please visit  careers.blackhillsenergy.com for more information.