Donor Relations Officer

Job Overview

JOB PURPOSE AND CULTURE

This position supports the Community Foundation’s overall goals and mission to empower communities and ignite generosity. It has a major focus on maintaining and nurturing relationships with donors. This position promotes a concierge-level of service for both prospective and current donors through engagement, stewardship, and communication strategies.

As a mission-driven organization, Community Foundation staff are primarily motivated by the work we do and the culture we offer. Our work culture inspires positive community-wide change, idea sharing, and a collaborative work environment. Our team is highly inspired, and everyone shares in the success of the organization. Each staff member is an effective ambassador for the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Assist the Development Department in developing annual work plans and long-term philanthropy goals
• Carries out the goals and strategies of donor relations work plan
• Assist donors in achieving their philanthropic goals by providing services to build trust, strengthen understanding of the Community Foundation, enhance their impact, and increase donations
• Plan and execute educational programs, stewardship events, and engagement opportunities for donors and community
• In partnership with the Director of Communications, write powerful stories for our core audiences, including donors and nonprofit professionals, which will run in newsletters, in reports and on our website
• Create yearly donor communications plan, and manage all correspondence with donors, including endowment payout letters, monthly fund statements, reports, cards and notes
• Manage donor recognition plan and stewardship initiatives
• Ensures the Community Foundation meets the highest standards of prompt response and accurate information to assist donors and advisors
• Monitor overall satisfaction of donor experience
• Establishes and maintains a process for tracking donor engagement activities and gift information in CFGD’s CRM, including the Legacy Society and Endowment Society
• Participate in professional development-related groups like AFP, AdNet, and other donor relations associations
• Represent CFGD at community, regional and statewide events as appropriate
• Participate in regular staff and other internal meetings

POSITION QUALIFICATIONS

• Demonstrated successful relationship building, customer service, and/or fundraising and donor relations experience
• Excellent interpersonal, written and oral communication skills including the ability to think critically and communicate persuasively
• Mature judgement and emotional intelligence
• Demonstrated familiarity with Northeast Iowa preferred
• A high level of flexibility with the ability to work in a small office environment and to promote a team-oriented atmosphere
• Organizational values of ethics, honesty, integrity, trust, and teamwork
• Computer proficiency in all Microsoft Office Suite. Must be proficient in learning financial management software and CRM databases
• Effective and efficient time management skills and techniques for work in a fast-paced environment, where it is important to prioritize and organize workloads to meet multiple duties and deadlines. Ability to balance the need for accuracy with the need for task completion
• Ability to work the hours required for this position. Comfortable with occasional travel and working evenings and occasional weekend.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hand to finger, handle or feel. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision.

The Employer is an Equal Opportunity Employer.  In compliance with the Americans with Disabilities Act, the Employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the Employer.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.  This job description is general and may evolve over time.  The description is subject to periodic updating.  At management’s discretion, the employee may be assigned different and/or additional duties or responsibilities.