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Onboarding Specialist – IT

Westmark Enterprises, Inc.

1 Positions

ID: 21548

Posted On 10/03/2022

Job Overview

Westmark Enterprises/Kendall Hunt Publishing is looking for our newest Onboarding Specialist in our IT Department. As an Onboarding Specialist you will provide setup, training, and support for our new customers that are just beginning to use our digital products.

Who Are We?

Westmark Enterprises is a support organization headquartered in Dubuque, Iowa that provides support functions such as information technology, human resources, inventory control, telecommunications, finance and accounting for numerous affiliated companies, including Kendall Hunt Publishing, Westmark Development, Great River Learning, RCL Benziger, and Paradigm Education Solutions. To learn more about us, visit our website at www.westmarkenterprises.com. https://www.kendallhunt.com.

What Does An Onboarding Specialist Do?

  • You will assist with the setup of the new products, such as setting up LTI integrations and configure and customize to the customer's preference
  • Provide customer support during the early implementation process, eventually transitioning them from our Onboarding team to our Tech Support team
  • You will perform quality assurance and run tests on our newly release browsers or operating systems
  • Create documentations for new products and host training sessions and webinars via Zoom

Who We Need!

  • You must hold an Associate's degree or equivalent from a two year college or tech school; OR six months to a year related experience/trainings; or a combination of both
  • Someone who has excellent customer service experience and communication abilities
  • Someone who has the technical IT background to be successful in this position, given the knowledge needed
  • Someone who is eager to help solve problems, and apply principles of logical or scientific thinking to a wide range of intellectual and practical problems

It's More Than Just a Job

Come work for our family of companies that strives to be more than just a publishing company. We build more than a community here, we build a family with our employees, and our clients. We offer a generous benefits package including medical, dental, vision, FSA, life, STD, 401K, profit sharing and PTO. Please submit your resume and cover letter. We are excited to meet you!

HRDept@westmarkenterprises.com

An Equal Opportunity Employer

M/F/V/H

Primary Contact

11664

Kelly Schanbeck

Corporate Recruiter/HR Specialist, Human Resources

563-589-1225

Phone

Phone

Phone

Fax

kschanbeck@kendallhunt.com

Email

True

False

True

Job Details

Categories

Customer Service
Information Technology/Telecommunications
Publishing/Printing

Location

Dubuque, IA

Shift

First Shift

Job Type

Employee

Full/Part

Full Time

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
PTO (Paid Time Off)
Paid Holidays
Tuition Reimbursement


Qualifications

Education

Associates

Company ID

1333

Job REQ #

# Positions

1

Start Date

20221003

End Date

20221018

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Westmark Enterprises, Inc.

About the Company

Headquartered in Dubuque, Iowa, Westmark Enterprises specializes in real estate development in Iowa, Florida and North Carolina. In addition, Westmark also provides support for related companies, including Kendall Hunt Publishing Company and Great River Learning.

With approximately 100 employees in Dubuque, Westmark provides career opportunities in accounting and finance, information technology, human resources, and telecommunications.

For more information, visit Westmark at
www.WestmarkEnterprises.com