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Order Resolution Specialist (North Central Super District)
Crescent Electric Supply Co
1 Positions
ID: R3550
Posted On 09/27/2022
Job Overview
PRIMARY DUTIES:
- Ensure and lead excellent service standards and maintain high customer satisfaction (both internal and external customers) across all entities
- Ability to resolve all issues brought forward by the ordering team. Including but not limited to:
- Freight Rates
- Balances Due
- Retrieving Needed Invoice Information
- Relaying Backorders, ability to sell into new available item
- Calculating Correct Totals/Refunds
- Relay Manufacturer Issues to Customers.
- Troubleshoot general issues, customer concerns, problematic situations
- Coordinate with procurement team to attain accurate ETAs and escalate all unresolved issues to management.
QUALIFICATIONS:
- Bachelor's degree in Supply Chain, Logistics, Business or similar degree; and minimum 5 years of customer service experience and 3 years of data entry experience
- Computer familiarity and Internet skills including use of emails, messaging, and information gathering. Knowledge of Microsoft Office helpful, specifically Word, Excel, Access, PowerPoint, and Acrobat Reader.
- Complete commitment to giving highest level customer service
- A friendly demeanor, a good work ethic, and flexibility with occasional routine changes.
- Must maintain confidentiality of customer and company information
- Ability to operate under pressure, to manage multiple projects, and to meet short and long-range deadlines.
- Ability to stay abreast with company policies, products and services
Total Rewards and Benefits
Crescent Electric's compensation package includes an array of top-tier benefit options, including:
- Eligibility for health, and dental, vision coverage, 401(k) plan, and flexible spending accounts, subject to plan terms.
- Eligibility for company-paid benefits such as life insurance, short-term disability, long-term care, and Employee Assistance Program, subject to applicable waiting periods.
- Excused Absence time off and Paid Time Off (PTO).
- Company-paid holidays.
- Other benefits for which you may be eligible includes supplemental life insurance, hospital indemnity, and accident and critical illness benefits with cancer coverage.
- Eligibility: Employees are eligible for health, dental, vision, and life insurance benefits on the first of the month following 30 days of employment. Employees who are 21 years of age or older will be automatically enrolled in the company’s 401(k) plan once they achieve 90 days of employment.
Family Owned. Culture of Quality. Opportunities to Advance.
Crescent is transforming and we are on a mission to power the communities we serve through teamwork and relentless customer focus. We have a vision of uncompromising teamwork committed to becoming the industry leader for our employees, suppliers, and shareholders. At Crescent, you will have the opportunity to develop professionally, grow personally and have the flexibility to balance your life's priorities. Let's serve together. Let's power our communities together. Let's become THE industry leaders...together.
Crescent Electric Supply is an Equal Opportunity Employer. Candidates are subject to pre-employment assessments, Motor Vehicle Record review, criminal background checks, references check, and a post-offer drug screen.
Primary Contact
305300
Shannon Klavenga
Senior Talent Acquisition Partner, Human Resources
563-585-4076
Phone
Phone
Phone
Fax
Shannon.Klavenga@cesco.com
True
False
True
Job Details
Categories
Technical
Location
Remo, te
Job Type
Employee
Full/Part
Full Time
Company ID
949
Job REQ #
R3550
# Positions
1
Start Date
20220927
End Date
20221013
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