OS&D Coordinator

Job Overview

The OS&D (Overages, Shortages, Damages) Coordinator is responsible for controlling losses incurred after a cargo/freight-related event, which would otherwise place the organization at risk financially with a customer or in a court of law. The OS&D Coordinator will conduct interviews with drivers and customers to better understand the nature of freight exceptions and work towards a solution in accordance with customer expectations.

Schedule:

Friday - Monday: 10 hour shifts; 6am - 5pm
or
Thursday - Sunday: 10 hour shifts; 6am - 5pm

What you will be doing!

• Take OS&D calls during normal business hours, ensuring the equipment and cargo are secure.
• Communicating with the Claims Administrator for actual or potential cargo claims.
• Creating and maintaining claim files for OS&D issues.
• Entering claim information into the AS400.
• Working with drivers and customers on OS&D matters that occur during the week, for the handling of exception situations as they occur or on the next business day.
• Working with the Claims Administrator and Risk Manager to effectively and efficiently handle OS&D situations.
• Other duties as assigned by management.

Talent Requirements:

• Experience with MS Office Suite, including Word, Excel and PowerPoint
• Excellent oral and written communications skills
• Ability to get detailed information during a time of crisis
• Ability to effectively prioritize functions continuously
• Previous industry experience using AS400 is preferred

Perks & Benefits: 

• Opportunity to earn bonus incentives!
• Full comprehensive benefit plan, includes medical, dental, vision, company paid disability and life insurance, and more voluntary elections!
• 120 hours of PTO on your first day! 
• 160 Work From Home Hours after 1 year of service
• 401 (k)

About us!

​For 80+ years, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature sensitive freight. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America, with company headquarters in Dubuque, Iowa. Hirschbach provides a breadth of services to our customers, and has a tenured history paired with a future of growth and opportunity. 

In April of 2023 Hirschbach became a Certified Veteran's Business Enterprise (VBE) from the National Veteran-Owned Business Association (NaVOBA) as we are 51% owned, operated, and controlled by one or more U.S. military veterans.