Job Overview

Employment Type:

Full time

Shift:

Description:

POSITION PURPOSE:
The Retail Pharmacy Supervisor is responsible for the operation of the Retail Pharmacy Department. Responsible for achieving established quality and financial budget outcomes. Ensures the provision of comprehensive pharmaceutical care services to all patients and customers in areas of responsibility. Leads colleagues in standards of quality of care, inventory control, and intra and interdepartmental communications. Responsible for selecting, developing, and maintaining a team of competent staff. Holds self and team accountable for achieving the highest level of quality of care, customer service, and employee satisfaction, and recognizes the contribution for desired results. Driven to meet and exceed customer expectations.

Will assist the Pharmacy Director in setting the long and short range goals of the Pharmacy based on developments and trends in Retail and Long-Term Care Pharmacy practice.

SCOPE OF SERVICE/CUSTOMER:
Under the general direction of the Pharmacy Director, plans, organizes and manages lead retail pharmacists, retail pharmacists, pharmacy technicians and other support personnel. Serves as a leadership resource for those working in the retail pharmacy. Assumes a proactive role in improving quality.

Patients served range in age from newborns to geriatrics. Customers include departmental employees, peers, physicians and their office staff, vendors, patients, families, visitors, etc.

ESSENTIAL FUNCTIONS
1. Adheres to the principles of caring and expected behaviors outlined in MercyOne Dubuque Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with MercyOne Dubuque Medical Center's Mission and Values.
2. Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
3. Provides input to Pharmacy Director regarding new service opportunities and strategic planning. Participates as appropriate in the development of new services that support the strategic initiatives of the organization.
4. Ensures assigned departments have appropriate human resources, including hiring, counseling, performance evaluation, performance standards and training standards.
5. Serves on designated committees and task forces as assigned. Plans and attends meetings, in services in areas of responsibility on a regular basis.
6. Develops a team approach to working with staff and departments, building an engaged and team-oriented atmosphere across the pharmacy departments as well as across the organization. Recommends improvements to existing programs or services; implements and evaluates changes; develops policies and procedures.
7. Assists in establishing and monitoring workload and productivity in areas of responsibility.
8. Assists in developing and monitoring department budgets.
9. Supervises or performs the responsibilities of the Lead Pharmacist, or Staff Pharmacist in their absence.
10. Is competent to provide care to the population served, as identified in the descriptions of services maintained in the pharmacy.
11. Collaborates with financial assistance team to mitigate cost as a barrier for patient for pharmaceutical products.
12. Ensures that monthly budget variance reports are reviewed and responded to appropriately for each department, problem solving as needed for errors and to respond to changing business conditions.
13. Approves pay-period end payroll, edits timecards and schedules, ensures productivity metric for assigned areas is met.
14. Reviews and approves invoices and expenditures from assigned departments.
15. Provides competent patient care to the above indicated patient populations by obtaining and appropriately interpreting data, making appropriate decisions based on demonstrated knowledge of age-specific growth and development, and appropriately adapting procedures and treatments.
16. Takes an active role in enhancing ability to carry out job functions through personal and professional/job-related growth and development, and participates in medical center and/or departmental education programs.
17. Supports and abides by all medical center, departmental, and safety policies and procedures. Proactively identifies safety concerns surrounding the work environment.
18. Performs other responsibilities as requested by supervisor, manager or department head.
19. Performs other duties consistent with purpose of job as directed.

SKILLS AND ABILITIES REQUIRED:
1. Maintain a professional, collaborative work environment so as to foster a positive public image for MercyOne Dubuque Medical Center.
2. Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information (i.e. HIPAA, Stark, etc.)
3. Keep current in area of expertise and assures that standards and practices reflect best practice within area of expertise.
4. Must have proven time management skills with the ability to prioritize and organize work/projects in a fast-paced working environment so that all tasks are completed on time and accurately.
5. Must have excellent written and verbal communication skills with the ability to relate to people across all levels & diverse backgrounds; ability to handle interactions with discretion, tact & courtesy.
6. Serve as a role model to encourage a commitment to customer service.
7. Must be a strong relationship developer, consultant and demonstrate the ability to deal successfully with inherent ambiguities and complexities of a multi-site organization.
8. Must be flexible and demonstrate a great tolerance for change with ability to manage self and others through change.
9. Must display strong negotiating, consensus building and facilitation skills and be comfortable in a team-oriented hands-on environment.
10. Ability to analyze data using statistical methods.
11. Must be able to gather information and complete analysis then document findings and recommendations.
12. Demonstrated business acumen.
13. Must have an aptitude for learning quickly, acting maturely and ethically.
14. Must have ability to think creatively and analytically.
15. Ability to demonstrate initiative.
16. High degree of professionalism.
17. Ability to handle confidential information in a sensitive manner.
18. Demonstrated leadership skills and ability to implement processes and procedures.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS:
1. Normal office environment where there are relatively few physical discomforts due to dust, dirt and noise.
2. In an eight-hour day, may sit 6 hours and walk/stand two hours.
3. Must be able to occasionally (6-10% of work time) lift/carry objects weighing approximately 35 lbs.
4. Associate’s job requires occasional (10% of work time) squatting, crawling, crouching, kneeling, balancing, pushing, pulling, frequent bending/stooping, and reaching above shoulder level.
5. Must frequently (21-50% of work time) maintain high level of concentration with many interruptions and attain desired deadlines.
6. Must be able to see at a near visual acuity level.
7. Must be able to speak and hear speech.
8. Must be able to travel on occasion to other worksites and training seminars.
9. Must adhere to applicable organizational requirements on an annual basis for Employee Health Directives.

MINIMUM QUALIFICATIONS
(EDUCATION, LICENSURE, CERTIFICATION, AND EXPERIENCE REQUIRED):
Education:
1. Completion of the requirements for a B.S. or Pharm.D. in Pharmacy at an accredited college of pharmacy is required.
2. Child and Dependent Adult Abuse Mandatory Reporter Training is required within 6 months of hire and every 5 years thereafter.

Licensure:
Must be a Registered Pharmacist in the State of Iowa in good standing or eligible for registration.
Maintains licensure in additional states as required based on contracted facilities outside of Iowa.

Experience:
1. Previous leadership experience is preferred.
2. Previous practical experience and/or certification in areas related to practice site are preferred.
3. Special Skills and Competencies:
a) Supervisory and planning abilities
b) Excellent written and oral communication skills
c) Self-motivated, detail-oriented individual able to work with minimum supervision.
d) Preferred certification in Immunization Administration.
e) Organizational Skills

AMOUNT OF DIRECT BUDGETARY RESPONSIBILTIES:
Direct budgetary input, responsibility, and accountability.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.